Hello,

Thank you for reaching out here in the DocuSign Community.

I apologize for the inconvenience, I understand that you are receiving the error Account does not have permission to set Allow Comments, when trying to send the envelope.

Since you are the admin and do not see the option in the settings tab, that means that the option is disabled at the backend of the account, this normally happens when changing the plan on the account.

You will need to create a case with DocuSign Support or call US/CA at please see the following announcement regarding important changes to Docusign Live Inbound Phone Support: https://support.docusign.com/s/articles/Upcoming-Changes-to-Live-Inbound-Phone-Support?language=en_US

More information at How do I open a case in the DocuSign Support Center?

Note: Some advanced features and options are supported only in certain DocuSign plans. Your account plan might not support some options discussed in this help topic. For more information about which options are available for your account, contact your account administrator. Or, visit our Plans and Pricing web page for more details on the features included with your plan.

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Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Thank you so much!

This is poor design on the part of Docusign. There is some place where I inadvertently added a comment, bringing up this error. I don’t care about comments. If I could delete the comment, I would. But where is it? No indication. 

Please Docusign, go for the root cause of issues.

For anyone else, hitting this error, here was the root cause for my situation:

• I created an envelope with a free trial account
• Then I upgraded
• Upon doing so, it created an issue with the envelope I had already created.

The fix, which I saw on another thread, is as follows:

• Make a copy of your envelope (or template).
• Now work with that copy. Since you created it while on a paid account, it seems to work better.
• The original one is troubled, so now that you have the copy, you don’t need the original.

I hope this helps.