Hello @LiLara 

Welcome to DocuSign Support!

Did you change the DocuSign Admin signing setting? you can go to Admin Console, then Signing Settings, change the DocuSign Frame to "do not add frame", under the Signature section and save.

Thanks!

Hello @LiLara ,

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Best regards,

Nathaly | Docusign Community Moderator
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Hello, I’m not able to remove the frame even though I saved the setting multiple times in Admin. Any idea?

Hello ​@Isa,

Welcome to the Docusign Community — great to have you here!

From what I understand, you are the Administrator and are unable to remove the Signature frame despite enabling "Do not add frame" and saving multiple times. We apologize for the hassle, and we are here to help you move forward.

Could you kindly walk us through the steps you were taking? If you have the exact screenshots of the steps you were doing and what your Signing Settings look like, it would be helpful for us to better understand the issue. 

I look forward to your update—here if you need us.

Regards,

Melanie | Docusign Community Moderator
If this helped clarify things, feel free to Like👍and click "Best Answer"

Hi ​@Isa,

How are you? Just checking to see if you are able to provide the information that I previously requested? If so, please respond to this question so that I can further assist you with your issue. Thank you!

Regards,

Melanie | Docusign Community Moderator
If this helped clarify things, feel free to Like👍and click "Best Answer"