Fraudulent SIGNED document in my account marked "Completed"

Hi @Victoria-nola,

Thank you for reaching out here in the Docusign Community. 

I am sorry to hear about this fraudulent transaction, but I will point you to the best resources to contest this signature’s validity.

In most legal contexts, a simple “electronic signature” will not be considered valid, as this signature workflow doesn’t prove the recipient’s identity.

For most monetary transactions, it will be required to use an Advanced or Qualified Electronic Signature, which includes an extra recipient verification step.

For more details on this topic, see:

Types of Digital Signature: AES, QES, SES, explained

What is the difference between a Digital Signature and an Electronic Signature | Docusign

Are Electronic Signatures Safe?

Accepted Trust Service Providers: Europe

If the signature in question was not a Digital Signature, its validity can be easily contested in court.

I would also like to encourage you to update your email and DocuSign passwords, as these are the 2 envelope access methods used by default by the application.

Feel free to let us know if you need further assistance with this. 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

I would like to know exactly how a fraudulent document got accepted by Docusign and placed in my account.

Thank you.  I still don’t understand how a spammer is able to bypass security and place fraudulent documents in my completed box. I changed my docusign password and looked at the certificate.  There were several other people’s email addresses who were also included in that fraud.  I left the doc in my account all this time in case Docusign was interested in following up on this clear violation of trust and fraudulent activity on your program that is supposed to promise security, but I’ve waited long enough and have now deleted it.

@Victoria-nola 

You may want to enable two factor authentication for your Docusign account to secure your login. I don’t think they bypassed Docusign security, it is more likely they got access to your email account or password, if it was remotely signed. There are many other options as stated above that can lead to an envelope in your account.

However, if the sender does not put any additional security in place and you are not required to log into Docusign eSignature, the envelope can be accessed just by the email link. So securing your email account with a strong password is something to make sure, for every account, being it Docusign or your email.

​Hi @Victoria-nola,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?           

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

Hello! How can I get the certificate of completion if the document was not sent to

my email but my name

and signature was there?

Hi,

Thank you for sharing your experience.

The only alternative would be accessing the envelope directly on the eSignature dashboard.

Please don't hesitate to let me know if you have any other questions or concerns and I will address them as soon as possible. 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

Hi Roberto,

I would like to know how to access the envelop directly on the signature dashboard? how can I do it ? What software should I install? My name is in the agreement and I know the certificate id no but the agreement was not sent to me to sign it. Please advise. 

• Roberto - The only alternative would be accessing the envelope directly on the eSignature dashboard

Hi @Misha,

Thank you for sharing your experience.

You can access an envelope on the eSignature dashboard if you own an active Docusign user, in Agreements>Inbox. As described below:

Why are envelopes missing from my inbox?
Otherwise, you will need to access through the envelope activation link, or by entering the security code included at the bottom of the email notification in the Envelope Access box in the following section of our website: https://www.docusign.net/Member/authenticate.aspx

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!