Formatting

Question

Why does the formatting on my word documents change when they are uploaded to DocuSign?

David.Schmitz · Accepted Answer

@dcapWhen adding/uploading a document to an envelope or Template the document format is converted to a PDF. This is likely the cause. I have experienced the same issue with some documents and not with others, the best solution I have found is to convert it to a PDF and then make adjustments, save as PDF and then upload into DocuSign.

Christopher.Alpizar · Answer

Hi @dcap,I hope you are doing well.Iwould liketo confirm if you need further assistance, feel free to let me knowandI will gladly help you address the situation as soon as possible.Best regards,Christopher |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

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