File too large to send....

Question

We’ve been sending the same type of documents over to customer via DocuSign for as long as we’ve been using DocuSign but for some reason it errored out even though it did not meet the size limit. It’s a just a little under it. I’ve tried to compress the file but unable to upload the compressed folder. We’ve removed some pages, 2 out 20 and still get the same message. We do not want to split up the package into two. Is there any other way to send this file without getting the error message?

Christopher.Alpizar · Accepted Answer

Hello @DSab,Thank you for reaching out to the Docusign Community.Is this a PDF file? Have you tried to flatten it? How to resolve a document upload error by printing the document to a new PDF, To resolve a document upload error, you can print the document to a new PDF. This process "flattens" and re-generates the file to fix common causes of upload issues. Open the PDF in your preferred PDF viewer, click the File menu, then click Print. Select a PDF Writer from the Printer list, choose a name for the file when prompted, and save it. Finally, upload the new file to DocuSign.Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.Let us know if you need further assistance.Best regards,Christopher | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue.

Christopher.Alpizar · Answer

Hello@DSab,I hope you are doing well.I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.Best regards,Christopher | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue.

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