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I receive reports (in pdf format) from vendors that were esigned via DocuSign. I am unable to submit these pdf reports to FDA electronically, since the pdfs are considered protected files (security settings or password protection cannot be activated). As a DocuSign user (I have both Part 11 and non-regulated accounts), is there a way that I can remove these protections from the pdfs, while retaining the signatures within the report?

 

A colleague commented that the person who initiates a workflow, can remove the security settings from the DocuSign document, however I can’t find this feature in my DocuSign account.

 

Appreciate any help. Thanks.

Hi @BayAreaUser,

 

Thank you for reaching out to the Docusign Community.  

Once a document has been uploaded to Docusign, it will accept no alterations to its configuration without voiding the signatures in it. 

As a workaround to this behavior, you could look into printing your document to PDF, which will generate a copy of the document without the protected version of the signatures. You can find detailed steps on this process, here:

Print to PDF 

Feel free to let us know if you need further assistance with this. 

 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

 

 

I am having the same problem and have used this program for years.  Always says Submission Failed when I proceed.  

Hi @D Nardi,

 

Thank you for sharing your experience?

Have you tried the Print to PDF option? And, if you have, what results did you get?

 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

 

I have not tried that.  My question is why can’t I send documents out for signature the way I have for so many years?  Tried again today as I have several transactions going and cannot use this platform?  

Hi @D Nardi,

 

Thank you for providing more details.

It sounds like your issue is different to the one being described in this post. 

Are you creating your envelope directly on the eSignature dashboard? Or through a third party app, such as ZipForm?

 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

 

​Hi @BayAreaUser,

 

I hope you are doing well.

I would like to confirm if the suggested solution answers your question?           

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,   

 

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

​

 

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