Emails coming through as unreadable / jibberish

Forum|Forum|1 year ago
September 2, 2024
3 replies
77 views

I have had 2 clients in the past week inform me that the DocuSign email they received is coming thru as jibberish. Completely unreadable and the document is also not attached for review/signature. Is this a known issue?

eSignature

N

nathaly.monge

Docusign Employee

Hello @tcasper ,

Welcome to the Docusign Community and thank you for posting your concerns!

Can you confirm if the two signers getting the issue are using their mobile phone to sign?

If they are, it could be due to our Responsive Signing, a.k.a. Mobile Friendly. Depending on how the document was set up it can show distorted: Disable Responsive Signing

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hengfeng Ge

Hero

For a more accurate understanding of your issue, it’s recommended to include a screenshot.

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Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

N

nathaly.monge

Docusign Employee

Hello @tcasper ,

If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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