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Email notification with the completed document attached.

Forum|Forum|4 years ago
April 28, 2022
3 replies
278 views

I remember before end of March this year, I could receive an email notification with the completed document attached. But I only receive the email notification WITHOUT attachment. Can I resume the function? What should I do for it?

Best answer by Community Expert

Hi ,

Thank you for reaching out here in the DocuSign Community.

The behavior you describe is managed by the "Attach documents to completion email." toggle under Settings> Signing Settings.

In the case that you have already enabled the setting but you can't get the completed document to be attached to your emails, it is important to note that there are certain scenarios in which the document will not be included, the most common being that the final version of the document is exceeding our 5 MB attachment limit

For more details on this and any other exceptions, please check the guide provided below:

https://support.docusign.com/s/articles/Why-are-documents-not-attached-to-the-Completed-email-notification?language=en_US&rsc_301

Remember that you are always welcome to create a case and have a Support Expert take a closer look at your setup.

https://support.docusign.com/en/contactSupport

If you are not able to open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account." you will have the option of filling out the form or calling Support.

Best regards,

Alejandro R.

Community Moderator.

C

Community Expert

Answer

Docusign Employee

Hi ,

Thank you for reaching out here in the DocuSign Community.

The behavior you describe is managed by the "Attach documents to completion email." toggle under Settings> Signing Settings.

In the case that you have already enabled the setting but you can't get the completed document to be attached to your emails, it is important to note that there are certain scenarios in which the document will not be included, the most common being that the final version of the document is exceeding our 5 MB attachment limit

For more details on this and any other exceptions, please check the guide provided below:

https://support.docusign.com/s/articles/Why-are-documents-not-attached-to-the-Completed-email-notification?language=en_US&rsc_301

Remember that you are always welcome to create a case and have a Support Expert take a closer look at your setup.

https://support.docusign.com/en/contactSupport

If you are not able to open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account." you will have the option of filling out the form or calling Support.

Best regards,

Alejandro R.

Community Moderator.

C

Community Member

Legacy User

Hi Thanks for you responding. But I could find the set up place you mentioned in the email. Can you please let me know if I did anything wrong? Thank you.

C

Community Member

Legacy User

Hi,

Thank you for following up.

The settings in question are only available to account administrators.

In the case that you are an administrator but still can't see the "Attach documents to completion email.", the problem could be related to your account setup.

If you would like to confirm if that is the case, please don't hesitate in contacting our Technical Support team by opening a case through the link provided below:

https://support.docusign.com/en/contactSupport

Best regards,

Alejandro R.

Community Moderator.

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