Email doesn't allow me to sign in

Question

I received a document in an email and it will not open to sign. It says my password is incorrect but I just set it up?

Alexandre.Augusto · Accepted Answer

Hello, @CbourqueWelcome to the DocuSign Community!A document sent to be eSigned via Docusign is accessed through a link sent to an email, SMS, or Whatsapp.The signer receives a notification email with a button “Review Documents”, clicking on it then the signer will get access to the document, however the sender can set an Access Code for example, if one was set so you need to type the Access Code, the sender must provide such code in advance.Did you receive the email notification? What error is showing up for you? Could you send a screenshot with the error message?Thank you,Alexandre

Reply

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Scanning file for viruses.

This file cannot be downloaded