Email account doesn't sync DocuSign.com

Hi @Patrick.Riley,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

Alejandro,

Unfortunately, I tried all of the great suggestions (clearing cache and cookies) along with trying a different browser type and neither work. Any documents sent to me to signature don’t show up in my account view. 

Hi @Patrick.Riley, 

Thank you for following up.

I am sorry to hear that you are still experiencing issues with missing envelopes on your eSignature user’s dashboard.

The best course of action would be to access the missing document through the email notification’s link. 

Once there, you will be able to find the Envelope ID, either at the top of the document or, by clicking on Other Actions>View History.

With the envelope ID you will be able to access the envelope by pasting it into the following URL: 

https://app.docusign.com/documents/details/{envelopeid} 

For detailed steps on this process, see:

Locate a Docusign envelope ID

If the envelope has no folder listed, this could be the cause behind why it is not included on your Agreements page.

To correct this behavior you can move the envelope to the correct folder by following the instructions below:

Move Envelopes Into Folders

In the case that you might encounter an error making reference to accessing with the wrong credentials, there could be 2 eSignature users related to your email address. This would also be a valid explanation of why you can’t find the envelopes listed in your sent items.

Feel free to let us know if you need further assistance with this. 

Thank you for using Docusign, we hope you have a wonderful rest of your day! 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!