Doucument Not Always Included as an Attachment in Completion Email

Question

Hello,Has anyone experienced an issue with envelopes not always sending a pdf version in the completion email once everyone has signed a document in DocuSign? We’ve gotten some feedback that some HR are not receiving the document enclosed in the completion email, only as a link to DocuSign. (Please note, sometimes the document is included as an attachement and sometimes it’s not - there doesn’t seem to be any difference in these scenarios.) Many thanks in advance! Kind Regards,Lauren

Alexandre.Augusto · Accepted Answer

Hello, @lauren.maherYou are welcome to the Docusign Community!Since it’s sometimes being sent and sometimes it is not, that happens because the maximum size limit to attach documents to the completion email notification is 5MB. If the total of the attached documents is greater then 5MB so the documents will not be attached. Only the link for the documents will be sent.I hope that helps!Best,Alexandre

lauren.maher · Answer

Hi @Alexandre.Augusto,Many thanks for your reply- this is very clear and helpful!Have a nice day.Best regards,Lauren

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