Hello @GKUGEL ,

Welcome to the Docusign Community and thank you for posting your concerns!

Can you clarify what you mean by reattach the documents?

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

The Dept admin sends a document to recipients to sign. The recipients can’t attached the document that they signed.

Gayla

Hi ford sent me documents to sign and it won’t let me log in 

Yes, this is my customers issues as well.

Gayla

Hello @GKUGEL and @Battalion ,

Welcome to the Docusign Community and thank you for posting your concerns!

Do they get an error when trying to attach the documents? Are they using the attachment field?

Regarding the login issue, are they logging in to the right account?

Can they try clearing their cookies and cache and/or try to open the document in a different browser?

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello @GKUGEL and @Battalion ,

If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!