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I’m trying to send out a document for signatures, which I’ve done a number of times, but it’s now showing that a fax number is required for each of the signers.  (Even though the fax box is greyed out, and it won’t let me enter anything into the fax number field, so there’s no way for me to send the document.) How do I fix this so it’s not a required field?

@Shannon - Under Sending Settings, do you think this setting might have been enabled? 

 

Hello,

We are also having the same issue.  All of a sudden our DocuSigns are requiring a fax.  We have unchecked the “fax” box in settings but that has not fixed the issue.  Trying to figure out how to get around this requirement for a fax number.

Hi @Shannon and @Sarah M,

 

I hope you are doing well.

 

I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

I’m encountering the same problem. Can someone post the solution here? 

Hi @CommunityUser1,

 

I hope you are doing well.

 

I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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