Document getting blurry while signing

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David.SchmitzAnswer

Hero

@Amit Patil I have seen poor quality documents uploaded into envelopes, especially when the document is scanned. If the issue is widespread with every envelope you receive then I suggest trying a different browser. If this seems to happen once in awhile then I would check on how the document is being added and where the document originates such as scanned documents or poor quality PDFs. Increasing the image quality is the only suggestion I have outside of further investigation into where the file is being created, saved etc.

D

David.Schmitz

Answer

Hero

@Amit Patil I have seen poor quality documents uploaded into envelopes, especially when the document is scanned. If the issue is widespread with every envelope you receive then I suggest trying a different browser. If this seems to happen once in awhile then I would check on how the document is being added and where the document originates such as scanned documents or poor quality PDFs. Increasing the image quality is the only suggestion I have outside of further investigation into where the file is being created, saved etc.

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Christopher.Alpizar

Docusign Employee

Hi @Amit Patil,

I hope you are doing well.

I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

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