Hello @Pawel Radwanski ,

Welcome to the Docusign Community and thank you for posting your concerns!

Is this directly in the Docusign account or from their emails? Are they all using the same browser? Is the browser up to date? Can they try in an incognito window/private window?

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

they are receiving emails that my docs are awaiting their action but if they dont open docusign within 30 mins since notification received, my docs are not visible for them. Like they be disappearing from their view. Signers use up-to-date google chrome

Pawel

OLÁ PESSOAL!

Assinei um contrato em 2021, porém mudei o meu e-mail , e só consigo visualizar os ultimos contratos(que estão no e-mail novo) alguém mais com esse prblema? Como faço para ver esse contrato ? Tenho o ID

may we communicate in english please?

I signed two documents in April/2024 and I am not finding the documents on the website, how can I retrieve these documents?

Hello @Pawel Radwanski ,

Apologies for the late reply, are your recipients still experiencing the issue? It was unclear if they are accessing the documents via the email notification or on their own Docusign account.

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello @Adriana Sena ,

Welcome to the Docusign Community and thank you for posting your concerns!

Can you access them in your email server? If so, can you DM me the envelope ID and your account number to confirm if they were directed to the right account? Also, please try clearing your cookies and cache or try accessing your account in a different browser.

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Nathaly, não tenho mais acesso ao e-mail registrado, agora uso outro e-mail, inclusive a conta daDocusign já esta registrada no e-mail novo, porém necessito desse documento que foi assinado no email antigo. como posso fazer para acessa-lo?

Hello @DOMINGOS ,

Thank you for reaching out here in the Docusign Community.

If you are a signer, I recommend you reach out to the sender of the document to obtain it, or if you are on the same account and you just changed the email address, you should be able to access it from there either as the sender as well as the signer.

Please note that Community does not support foreign languages other than English and Japanese, please post your questions in either of those two languages for assistance. 

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello @DOMINGOS ,

If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!