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Hello,

I would like to disable the ability to download the Certificate of Completion from DocuSign account.

Please note that I am not referring to the CoC attached to completion emails. I mean the ability to download it for the signers.

The reason why I want to do this is that the CoC includes information such as the email address of the signers; in our context, we send envelopes to two counterparts and we do not want that they see each other’s email addresses.

Thanks,
Gianfranco

Hello @EWG ,

Welcome to the Docusign Community and thank you for posting your concerns!

Unfortunately, no, there isn’t an actual setting for that.

You can disable the option under Settings > Signing Settings (“Attach certificate of completion to envelope”) which would affect the signers and senders alike. They can select “combine” which does not include the certificate of completion but they can also select the “separate” option which does include it. Now, a workaround would be to edit the resource files to only allow the combine option for the signers while senders, from their accounts, can still download the separate documents.

Note: Some advanced features and options are supported only in certain DocuSign plans. Your account plan might not support some options discussed in this help topic. For more information about which options are available for your account, contact your account administrator. Or, visit our Plans and Pricing web page for more details on the features included with your plan.
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Let us know if you need further assistance with this.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello Nathaly,

thanks a lot for your answer.


Best regards,
Gianfranco

Hello @EWG , 

Thank you for reaching back.

I’m glad to hear that your issue has been solved.

Please reach back to the DocuSign Community if you have any further concerns or if any issue has appeared. I hope you have a great day!

 

Best regards, 

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

 

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