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I am employed by an organisation that annually requires a large number of parties to each sign (two signatories) an agreement via DocuSign in order to participate in our programs. I suspect that most of the parties are not themselves DocuSign clients.
We provide a link, which takes a party to the page that requires the first signatory to enter their own details (name and email address) and the second signatory’s details, which enables both signatories to sign the agreement in turn.
This year, the first signatory of one of the parties has signed the agreement but a problem has arisen with the second signatory: the second signatory has recently inherited a generic address, which was entered in DocuSign last year by the person who previously held the second signatory’s position, So, even though the new second signatory has entered their name as the second signatory, DocuSign apparently defaults to last year’s user by inserting their name and initials for confirmation and prompting the new second signatory to adopt the previous second signatory’s signature.
Does anyone know how this issue can be addressed, either from my organisation’s end or the signatory’s end?
Regards
Gunner