Hello @Mélanie Connect,
Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community, we are committed to providing you with the best service possible. Thank you for bringing this matter to our attention, I understand you are having issues with applying templates to an envelope.
I apologize for any inconvenience this might cause you, to clarify the template that you created only contain one set of the contracts?
Would it be possible for you to provide a copy of the template?
You can download templates from your account, either one at a time or in bulk. When downloading a single template, it will be exported in JSON format. If you download multiple templates, they will be delivered in a .ZIP file in JSON format. To download a template, go to the Templates page, locate the desired template, click the template actions menu, and select Download. Download Templates
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Let us know if you need further assistance.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
Hello,
Thank you for your feedback and help.
To clarify the contract template I created, I have an envelope made up of 2 contracts. These contracts are always signed at the same time, but the information inside is modified each time.
For example, I have a person we'll call “A1”, who has this envelope made up of 2 contracts, each with a description we'll call “Description A1”, and an amount for the service we'll call “Amount A1”.
For the second person, who we'll call “A2”, I'll have a different description, which we'll call “Description A2”, and different amounts, which we'll call “Montant A2”.
So that my two people can sign their contracts, I'll have 2 envelopes with 2 contracts each. One envelope for person “A1” with the contracts and the information relating to his contract (its description and amounts “A1”), and one envelope for person “A2” with the contracts containing the “A2” information.
I don't know if this makes my subject more comprehensible?
It's when the contracts are deposited that the templates don't apply.
To take my example again, I need to have my “A1” sign my two contracts, and the template only applies to the first contract in my envelope, not the two that make up the envelope.
My template, on the other hand, is made up of two separate documents, each with its own signature elements.
Thanks again for your help!
Mélanie
Hello @Mélanie Connect,
Does the template that your are using only contain the two document for the A1? Also A1 and A@ are they part of the same signing process?
Let us know if you need further assistance.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
