Hello @Don Oliver, 

Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community.

I apologize for any inconvenience that this might cause you, we are committed to providing you with the best service possible. Thank you for bringing this matter to our attention, I understand that you have an issue with a conditional field that works with a template only if it is accessed using the Powerform link

To better assist you, would it be possible for you to provide a copy of the template that you are referring to?

To download a document from a template, navigate to the TEMPLATES page. Locate the desired template and click on its title to open the Template Details view. In the documents panel, click on the document thumbnail image to initiate the download. Use the browser controls to download or print the document PDF if it opens in a browser window. To download a document from a template

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi @Don Oliver,

I hope you are doing well.

I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.