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completed signing PDF returned by email

Forum|Forum|2 years ago
June 5, 2024
4 replies
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Sometimes I get an email from docuSign with the signed documents attached and sometimes I need to login to retrieve the documents to download. How can I set it up so the client ALWAYS gets a copied emailed to them? And if it matters, I’m under my brokerages umbrella of users, so it is something they’d need to “turn on” because I can’t find the option anyway on my dashboard/ profile / settings.

Thank you !!!

eSignature

Best answer by JohnSantos

@Luisa Bada - That is an Administrator setting change at the account level. You might be using different accounts where this is set differently. You can find this setting under Signing Settings.

JohnSantos

Answer

Guru

@Luisa Bada - That is an Administrator setting change at the account level. You might be using different accounts where this is set differently. You can find this setting under Signing Settings.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

Luisa Bada

Author

Newcomer

Thank you John Santos

Luisa Bada Broker Real Estate

Michael.Rave

Docusign Employee

@Luisa Bada

In addition to the response from John Santos. Even when this enables on a specific sending account, the documents will not be attached to the completion email notification if the total size of all documents is larger than 5 MB.

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

C

Christopher.Alpizar

Docusign Employee

Hi @Luisa Bada,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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