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Completed Email Notice Missing Attachments

  • 6 September 2024
  • 1 reply
  • 8 views

Some of our users have reported that the completed email notifications are missing attached documents, including the completed DocuSign template and other supplemental attachments that were included with the template. Has anyone encountered similar issues before? If so, do you have any advice on how to resolve this?

Hello @Rainbowfish555,

Thank you for reaching out here. We want to welcome you to the Docusign Community. I appreciate you bringing your question to this Community, and we are committed to providing you with the best service possible.

There is a 5 MB limit on documents attached to the 'Completed' email. If the total size of the documents is over 5 MB, the separated PDFs do not attach to the completed email notification. Note that the number of pages is not related to the file size. The file size is a direct result of the amount of data in an envelope. Even if the document that is uploaded into the envelope at creation is under 5 MB in file size, the completed PDF size includes the footer, header, and all Docusign fields that have been completed on the document by signers.  Why are documents not attached to the Completed email notification?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

 

Best regards,

Christopher | Docusign Community Moderator

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