Cannot create merge fields for envelopes - "Attempt to de-reference a null object"

Hi,

Thank you for reaching out here in the DocuSign Community. 

Is this error showing up when trying to create a merge field in DocuSign Apps Launcher within Salesforce?

If that is the case, please try reconnecting your account to the application and re-try.

You can find detailed steps on how to disconnect and reconnect your app, here:

https://support.docusign.com/s/document-item?language=en_US&bundleId=srl1586134368658&topicId=ntr1586134210309.html&_LANG=enus

Let us know if you need further assistance with this 

Best regards, 

Alejandro R. | DocuSign Community Moderator 

"Select as Best" below if you find the answer a valid solution to your issue! 

Hi,

Thank for your response. Yes I use DocuSign Apps Launcher within Salesforce. I have tried to reconnecting my DocuSign to Salesforce a few times, including switching between API version 39 and 54. The message  "Attempt to de-reference a null object" keeps on appearing when I navigate the feature. If I add a merge field then it will be added to the list of merge field at first, then after clicking "Save and Close", when I navigate back to the same page it will disappear. However, when I move forward to place fields the field is there. When I drop the field to the canvas, new error is "Some fields might be out of sync. Invalid related field sequence. The salesforce object 'xxxxx' does not exist.". Also if I click the setup icon next to the field on the same window, it shows "There is a problem with your DocuSign Connect for Salesforce configuration. Contact your DocuSign Administrator for assistance."

Please help. Thanks.

Hi,

Thank you for your response. Finally I figure it out. It is totally because of my wrong configuration. I have ignored all instructions and did it using my outdate knowledge which ofcourse doesn't work. The configuration process is really interesting and modern, I will need more time to understand how all components connect to each other, but it works.

Thank you.