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I have a customer that needs to sign a docusign doc. i have tried to resend it to to them via docusign but said, customer says they aren't getting the email . I was wondering if it was possible to turn that envelope into a link and then sending it directly from my own email address. Something similar to a powerform but can only be used for that one particular envelope and it only opens the in progress envelope.

Hello,

Thank you for reaching out here in the DocuSign Community.

We apologize for the inconvenience, but if a Powerform is not feasible for you, the closest option would be to send with SMS delivery you can reach signers wherever they are, in the way they prefer, through real-time notifications sent directly to their mobile device. Signers can quickly open and electronically sign documents. 

More information at https://support.docusign.com/s/document-item?bundleId=gav1643676262430&topicId=jrz1670288416129.html&_LANG=enus

Note: Some advanced features and options are supported only in certain DocuSign plans. Your account plan might not support some options discussed in this help topic. For more information about which options are available for your account, contact your account administrator. Or, visit our Plans and Pricing web page for more details on the features included with your plan.

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Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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