Hello,

Thank you for reaching out here in the DocuSign Community.

That would depend on the configuration of the signing group, you can set up the recipient with their own email to receive the notification.

Do you know if there was a change in the Signing group in DocuSign?

For reference please see https://support.docusign.com/s/document-item?bundleId=pik1583277475390&topicId=znw1583277367219.html&_LANG=enus

Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Since posting this I've found they're able to adjust Outlook settings to get the notifications they're after. Thanks Christopher.

I have a similar issue - husband and wife use the same email, How can I distinguish between each recipient if they have the same email? I'm a little newer to DocuSign but have never encountered this. Thank you for your thoughts. Best, JR

Hello,

Thank you for reaching out here in the DocuSign Community.

You can set up a Signing Order, when the first signer completes their part the second will receive the email notification that way, you can distinguish the recipients

For more information please see https://support.docusign.com/s/document-item?bundleId=ulp1643236876813&topicId=kcb1578456479440.html&_LANG=enus

Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

I tried it, and it worked, I did set the signing order. Thank you ! Best, judith