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Can group shared emails go to one person and the shared groups inbox?

Forum|Forum|3 years ago
March 10, 2023
5 replies
178 views

We have a shared email inbox and using the signing group feature, so all members are able to view 'sent' however, one team member is adamant they got their emails to their own inbox and now thats stopped - is that possible?

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Best answer by Community Expert

Hello,

Thank you for reaching out here in the DocuSign Community.

That would depend on the configuration of the signing group, you can set up the recipient with their own email to receive the notification.

Do you know if there was a change in the Signing group in DocuSign?

For reference please see https://support.docusign.com/s/document-item?bundleId=pik1583277475390&topicId=znw1583277367219.html&_LANG=enus

Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

C

Community Expert

Answer

Docusign Employee

Hello,

Thank you for reaching out here in the DocuSign Community.

That would depend on the configuration of the signing group, you can set up the recipient with their own email to receive the notification.

Do you know if there was a change in the Signing group in DocuSign?

For reference please see https://support.docusign.com/s/document-item?bundleId=pik1583277475390&topicId=znw1583277367219.html&_LANG=enus

Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

C

Community Member

Legacy User

Since posting this I've found they're able to adjust Outlook settings to get the notifications they're after. Thanks Christopher.

C

Community Member

Legacy User

I have a similar issue - husband and wife use the same email, How can I distinguish between each recipient if they have the same email? I'm a little newer to DocuSign but have never encountered this. Thank you for your thoughts. Best, JR

C

Community Member

Legacy User

Hello,

Thank you for reaching out here in the DocuSign Community.

You can set up a Signing Order, when the first signer completes their part the second will receive the email notification that way, you can distinguish the recipients

For more information please see https://support.docusign.com/s/document-item?bundleId=ulp1643236876813&topicId=kcb1578456479440.html&_LANG=enus

Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

C

Community Member

Legacy User

I tried it, and it worked, I did set the signing order. Thank you ! Best, judith

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