Hello @NancyH ,

Welcome to the Docusign Community and thank you for posting your concerns!

Can you provide more information? 

What exactly is the user experiencing? Are they getting an error?

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

We’re currently facing the same problem, the web page loads very slowly… I think it has to do with the CDNs used for the Web page. It loads eu.docusign.com which probably uses Cloudflare CDN servers from Europe. Perhaps DocuSign should have a look at the configuration and use other CDN servers for requests from China.

Yes, we are partner cover China area. We mostly advice our customers use china mobile or china unicom for access the docusign url. China telecom's international outbound is more busy then other two. hope DocuSign can deploy global acceleration and have a node in China.

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Hello @Chartmän123 ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

@nathaly.monge and which one should I choose? None of the answers provided a real solution. Just a workaround by using other Internet providers

Hello @Chartmän123 ,

I’m sorry to hear that the workaround provided wasn’t a real solution.

Are you still experiencing this issue? If so, can you try the below troubleshooting?:

• Clear cache/cookies
• Try a different browser(s)
• Try an Incognito window
• Try a different device
• Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
• Try using a VPN, or if you are on one already, disconnect from the VPN and try again.
• Please try the Alternative Signing Method

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!