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Can a signer in China use Docusign?

Forum|Forum|2 years ago
August 23, 2024
6 replies
1896 views

I created a document and sent it to a client in China for e-signature. They are having trouble opening and accessing the documents for e-signature. Has anyone experienced this issue?

eSignature

Best answer by nathaly.monge

Hello @Chartmän123 ,

I’m sorry to hear that the workaround provided wasn’t a real solution.

Are you still experiencing this issue? If so, can you try the below troubleshooting?:

Clear cache/cookies
Try a different browser(s)
Try an Incognito window
Try a different device
Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
Try using a VPN, or if you are on one already, disconnect from the VPN and try again.
Please try the Alternative Signing Method

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

N

nathaly.monge

Docusign Employee

Hello @NancyH ,

Welcome to the Docusign Community and thank you for posting your concerns!

Can you provide more information?

What exactly is the user experiencing? Are they getting an error?

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

C

Chartmän123

Newcomer

We’re currently facing the same problem, the web page loads very slowly… I think it has to do with the CDNs used for the Web page. It loads eu.docusign.com which probably uses Cloudflare CDN servers from Europe. Perhaps DocuSign should have a look at the configuration and use other CDN servers for requests from China.

Hengfeng Ge

Hero

Yes, we are partner cover China area. We mostly advice our customers use china mobile or china unicom for access the docusign url. China telecom's international outbound is more busy then other two. hope DocuSign can deploy global acceleration and have a node in China.

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🏆 2024 APAC Reseller Growth Partner of the Year
🔧 The first in APAC to pass the DocuSign eSignature Technical Consultant certification.
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.

Feel free to reach out for collaboration opportunities.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

N

nathaly.monge

Docusign Employee

Hello @Chartmän123 ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

C

Chartmän123

Newcomer

@nathaly.monge and which one should I choose? None of the answers provided a real solution. Just a workaround by using other Internet providers 😅

N

nathaly.monge

Answer

Docusign Employee

Hello @Chartmän123 ,

I’m sorry to hear that the workaround provided wasn’t a real solution.

Are you still experiencing this issue? If so, can you try the below troubleshooting?:

Clear cache/cookies
Try a different browser(s)
Try an Incognito window
Try a different device
Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
Try using a VPN, or if you are on one already, disconnect from the VPN and try again.
Please try the Alternative Signing Method

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.