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Question

Can a signer in China use Docusign?

  • 23 August 2024
  • 3 replies
  • 48 views

I created a document and sent it to a client in China for e-signature. They are having trouble opening and accessing the documents for e-signature. Has anyone experienced this issue?

Hello @NancyH ,

Welcome to the Docusign Community and thank you for posting your concerns!

Can you provide more information? 

What exactly is the user experiencing? Are they getting an error?

Let us know if you need further assistance with this.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

We’re currently facing the same problem, the web page loads very slowly… I think it has to do with the CDNs used for the Web page. It loads eu.docusign.com which probably uses Cloudflare CDN servers from Europe. Perhaps DocuSign should have a look at the configuration and use other CDN servers for requests from China.

Yes, we are partner cover China area. We mostly advice our customers use china mobile or china unicom for access the docusign url. China telecom's international outbound is more busy then other two. hope DocuSign can deploy global acceleration and have a node in China.

FreeLink
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