Blue Banner

Question

Does anyone know what setting I need to change to get the blue banner across the top of the page of a completed document?

nathaly.monge · Accepted Answer

Hello @Sharmin,Welcome to the Docusign Community and thank you for posting your concerns!I understand you are not getting a Blue Banner on the top of your document when opening in Adobe.If the document has not gone through any modifications after completedin Docusign, the document is valid.Not exactly, if the third party that signed downloaded the completed PDF directly from Docusign there is a possibility they can see the blue banner and another that they can’t as that depends on Adobe’s configuration, please view the following link (the information on it can also apply to you):Standards-Based Signatures - At Least One Signature has ProblemsIf you did everything in the article and downloaded the document withits certificate from Docusign (did not go through any modification) and it still does not show, please contact Adobe’s Support.Let us know if you need further assistance with this.Best regards,Nathaly | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

nathaly.monge · Answer

Hello @Olivia B,Welcome to the Docusign Community and thank you for posting your concerns!I’m sorry to hear that the needed banner is not showing, I understand this should appear on top of a completed document.Unfortunately, this blue banner you are referring to, is not from DocuSign, this blue banner indicating validation is from Adobe. That banner is added to the PDF from the Adobe program, you will need to contact Adobe support directly so they can assist you on how this can be added.Also, the following article could also provide more information:Standards-Based Signatures - At Least One Signature has ProblemsLet us know if you need further assistance with this.Best regards,Nathaly | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

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