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PeltierInteriorsNewcomer
Newcomer
May 30, 2024
Question

Automated welcome email?

  • May 30, 2024
  • 2 replies
  • 92 views

After a DocuSign contract is signed, somehow an automated welcome email is being sent through our business gmail. I have verified that nothing is set up on the Gmail side. Does anyone know if this could be something that was set up within DocuSign? I am having a really hard time finding answer through support. As far as I know, we do not have a CLM account but trying to verify that. Can you set up a workflow without a CLM account? If so, where? Thank you! 

2 replies

Docusign Employee
Alejandro.RamosDocusign Employee
Docusign Employee
June 1, 2024

Hi @PeltierInteriors,

 

Welcome to the Docusign Community!

 

We are glad to have you here and can't wait to help share as much knowledge as possible.

 

I understand that you are looking to disable your automatic email sent by Gmail when a Docusign envelope is completed, and I will assist you in correcting the issue.

 

There is nothing within eSignature that could control an automated email being sent from your Gmail account.

 

However, there is the possibility of your email having a custom rule that sends the notification whenever you receive a Docusign envelope completion email.

 

If that is the case, then you would be able to prevent this from reoccurring by disabling the Docusign user’s notification for completed envelopes.

 

You can find more details on how to manage your user’s email preferences, here:

 

Manage Docusign email notification preferences

 

Feel free to let us know if you need further assistance with this. 

 

Thank you for using Docusign, we hope you have a wonderful rest of your day! 

 

Best regards,

 

Alejandro R. | Docusign Community Moderator  

 

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

 

Docusign Employee
Alejandro.RamosDocusign Employee
Docusign Employee
June 19, 2024

Hi @PeltierInteriors,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

 

 

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