On the homepage where you would usually see a dialog box / drop box and upload button, there is nothing. Where can I upload files?

Hello,

Thank you for reaching out here in the DocuSign Community.

If you don’t have the option to send an envelope, it could be due to several reasons:

• The DocuSign Admin at your company neglected to add the permission to send documents to your User Profile. If that’s the case, you’ll need to contact the DocuSign Admin to get your user permissions updated.  

• You’re logged into the wrong account. Please confirm that you are logging into the correct account with the proper email address and password. 

• Some accounts are configured for users to utilize templates to send envelopes. If that’s the case, you will need to contact the DocuSign Admin at your company to review your User Profile settings. 

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

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