When uploading a DOCX with a multi-level numbered list, it restarts numbering back to 1 every time it returns to that level of the hierarchy (see image 1 below). The source document has the numbering correct, and doesn’t include extra paragraph breaks (see image 2 below).
My question is this: Does the new editor work with multi-level lists?
Image 1: DocuSign’s editor
Image 2: Source MS Word File (Formatting marks included)
Hello
Thank you for reaching out to the Docusign Community.
Based on the screenshots provided, it appears that the system is not reading correctly the parts as the same ordered list, This seems to be a bug on the system.
You will need to create a ticket with Docusign Support, To open a support case in the Docusign Support Center, go to the "Get Support" section and select "Open a Support Case". Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue. Open a case in the Docusign Support Center. The case is needed because private information might be reviewed and that information cannot be disclosed in this public forum.
You might be required to provide the API Request Logging, The HAR file(Capturing a HAR File in your Browser), screen recordings, or more images about the issue.
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Let us know if you need further assistance.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
Hi
I hope you are doing well.
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Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
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