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after creation nothing happens

  • May 14, 2024
  • 2 replies
  • 22 views

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I am new to this and just created a new account in MS Word 10 minutes ago, but nothing is happening. the screen in literally blank. here is the path to nowhere:

partner.docusign.net/partners/msword/word/accountserver?code=eyJ0eXAiOiJNVCIsImFsZyI6IlJTMjU2Iiwia2lkIjoiOGFlYzFjZjQtYmE4NS00MDM5LWE1MmItYzVhODAxMjA3N2EyIn0.AQoAAAABAAYABwAA21bEUHTcSAgAAGfdC1F03EgCANtqxnPTJ4NLjKfgQbYA2kkVAAcAAAAYAAEAAAAFAAAADQAkAAAANzliMzUyOGQtZTBiMC00NjZhLWE0ODktNzg2YTdiOGUyZjkwIgAkAAAANzliMzUyOGQtZTBiMC00NjZhLWE0ODktNzg2YTdiOGUyZjkwMAAA21bEUHTcSBIAAQAAAAsAAABpbnRlcmFjdGl2ZQ.HehcM5OIkZaRUSaw2k4u6dnYgNEzbddrYFAEDCmfCuPO12cMf7D0-rDVPvpuZK3Y-8X2u3BdP7SCXwwsfXmUCNRYADeQWqHIj5bAsDvaL6RMyfAAe0Si_3ZU6bZQTEH_fE4t3PbcCs8PnrARsYZHgZRBG4k-VaVPpSUOapZSdLcb4dWQnRplKHyi_9cxhe6iqSSBWNthVbXhQwayhyI_YCv0NqRwEpFJaAlZTJC4g7XCkr7S2wmBDj4EXwjgvGNOjjYC5zaeuuZcI9itRlENnKXmOpvR-Zhr32aav7PE983e3ahHHloffAuQuH9GizjJjdwtE-Ybv-eTUGDIMMI7sw&state=2_w_production_en-US 

Best answer by nathaly.monge

Hello @snickHHS0514 ,

 

 Welcome to the Docusign Community and thank you for posting your concerns!

 

I’m sorry to hear that you are getting an error, I understand you are trying to integrate Docusign with Microsoft Word, is that correct?

 

Can you provide more information on how you setup the two applications?

 

The following article might provide more insight: Docusign eSignature for Microsoft Word

 

Let us know if you need further assistance with this.

 

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

2 replies

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  • Community Moderator
  • Answer
  • May 15, 2024

Hello @snickHHS0514 ,

 

 Welcome to the Docusign Community and thank you for posting your concerns!

 

I’m sorry to hear that you are getting an error, I understand you are trying to integrate Docusign with Microsoft Word, is that correct?

 

Can you provide more information on how you setup the two applications?

 

The following article might provide more insight: Docusign eSignature for Microsoft Word

 

Let us know if you need further assistance with this.

 

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!


Forum|alt.badge.img+17
  • Community Moderator
  • May 30, 2024

Hello @snickHHS0514 ,


Are you able to provide the information that I previously requested? If so, please do so in a reply to this question so that I am able to further assist you with your issue.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!