access to document

Forum|Forum|2 years ago
March 3, 2024
2 replies
103 views

I have a document I need to sign but I have not received the code via phone all to access it. I have tried multiple times and even used the alternate method and still no success. How do I get access to sign this necessary document?

eSignature

Best answer by Vinicius.Rodrigues

Hi Mariev!

If you are not receiving the code in your phone, the sender may have registered your phone number incorrectly. In this case, I recommend that you contact the sender of the envelope and ask them to revise the phone number or, if possible, change the authentication method.

If you don’t know who is the sender, you can reply the invitation email that you received to sign.

Vinicius.Rodrigues

Answer

Docusign Employee

Hi Mariev!

If you are not receiving the code in your phone, the sender may have registered your phone number incorrectly. In this case, I recommend that you contact the sender of the envelope and ask them to revise the phone number or, if possible, change the authentication method.

If you don’t know who is the sender, you can reply the invitation email that you received to sign.

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

N

nathaly.monge

Docusign Employee

Hello @Mariev ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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