Hello @Tom,

Thank you for reaching out here in the DocuSign Community.

I apologize for the inconvenience that this might cause you, I understand that you are going to delegate the signature of an envelope to your boss, however, the sender fixed your phone number as an authentication method.

To provide you with a proper answer, how are you going to delegate the signature to your boss?

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Hello Christopher, 

I have delegated to my boss using the menu shown in attached, sorry in Japanese, so should be no problem to delegate the signature. I want to know if I can fix my boss number to get the access code, or I should show him the access code what I have received.

Best Regards

Tomoya Masuda

Hello @Tom,

Thank you for reaching back, in this case, you will need to provide the code to your boss, only the sender of the envelope can change the phone number.

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Hello Christopher,

I was able to delgate the document to my boss, and could change the phone number

to receive the code, but I have entered incorrect phone number, and cannot receive

the code.

In that case, shall I ask the sendor of the envelope, and he could change the phone

number to receive the code, or he should resend a new envelope with correct phone number

to receie the code?

Hello @Tom,

Thank you for reaching back, you can reach out to the sender he will be able to assist you in changing the authentication method, for future reference could you provide to the community how you changed the phone number?

Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

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