Hi @Sally Nixon,

Thank you for reaching out to the Docusign Community.  

Are you referring to 2FA as the Two Step Authentication process for users when logging into Docusign? Or, to the Recipient Authentication process for signers to access your envelopes?

If you are looking for the first option, your user authentication settings can be updated in Manage Profile>Privacy and Security. More details on this process can be found, here:

Set Up Two-Step Verification
In the case that you might want to configure a two step authentication process at the account level, you will need to set up SSO for your organization first. For more details on this topic, see:

Docusign Single Sign-On Overview
Regarding Recipient Authentication, if you have required recipient authentication in your account settings, the option to pick the authentication method will be included as part of the recipient settings, during the add recipients step of the envelope creation process. I also believe you might benefit from reading the guide included below on the available authentication options, and how to work with each one of them:

Recipient Identity Verification
What kinds of Recipient Authentication are available?

Note: Some advanced features and options are supported only in certain Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. 

Compare eSignature plans & pricing 

Feel free to let us know if you need further assistance with this. 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

Thank you for replying - Yes I am asking about the authentication process for the recipient so that the document being signed complies with the Land Registry signing rules. 

When adding the document to the envelope there should be an option to put in the recipients mobile number so they receive a SMS text message to authenticate. 

I have changed the settings in security to Any recipient must authenticate on every envelope sent from this account An authentication check is required and the sender must apply one of the authentication methods to each new envelope they send

Nothing has changed in the platform however when testing. I still don’t get the option to add a mobile number. Am i doing something wrong?

Thanks

Below is what we see on our account even enabling the setting in security and the second image is from the Docusign website and how it should look

Hi @Sally Nixon,

Thank you for reaching out to the Docusign Community.  

Most Recipient Authentication options are sold separately to our plans. If you have enabled the requirement to have an authentication method in your envelopes, the options displayed during the envelope creation process will reflect the ones assigned to your account based on it’s billing terms. If you are looking to add more Recipient Authentication options to your contract, feel free to contact our sales team at your earliest convenience and they will help you get the best deal possible on these features. You may contact them by filling out the form provided, here: docusign.com/contact-sales

Please let me know if you have any other questions or concerns and I will address them as soon as possible. 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

​Hi @Sally Nixon,

I hope you are doing well.

I would like to confirm if the suggested solution answers your question?           

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!