Hello, @tammiedavis 

Welcome to the DocuSign Community!

Do you mean how to add two factors of authentication?

If so, besides the email address (one factor of authentication) you can add an Access Code (it’s free), and if your plan has the SMS authentication factor enabled, you can add it too, so the signer will access the envelope by their email then before get access to the envelope’s contents he will get a pop-up asking to press a button that will send a security token to his mobile phone, after typed the token code, he will access the envelope’s contents.

See an example in the figure below:

If you’re based in USA so you can use the Knowledge Database as another factor of authentication.

I hope that helps,

Alexandre

Hi @tammiedavis,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | DocuSign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!