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I have a Personal account with a credit of 5 envelopes per month.I cannot find when the counting starts of this credit. Is this per the 1st of every month of per de date of the contract for example the 15th of every month?

I am the admin/owner of the account.  I cannot see bulk send.  i have watched the videos.  I have the $65 account.  

We are supporting a Human Resources process.  The routing includes the employee (signature), department head (signature), HR officer (signature) and a labor relations officer (delayed signature).  In a perfect world, only the employee and the HR officer would receive a completed copy of the envelope, as the others should not be retaining a copy.  Is there any way to design a template in ESignature to do that?

Hi, Is there any possibility to add a validation or stop sending envelope if user try to send it for signature without adding Signature placeholder. Thanks,Sharath Reddy

I am working with Docusign Gen Templates that will integrate with Salesforce CPQ quote fields.  I am trying to display address text on document based on the client address. If the client is in the USA I want to display the company’s US address.There is a formula checkbox that is intended to trigger visibility ("/SBQQ__Quote__c/US_Account__c" ). I have tried multiple versions to get this working but they all result in error messages that change from time to time. Using this checkbox field, how should I enter it on the Word document?found and tried the following:But received this: 

I have triple checked that a client’s name is spelt correct in my contacts area as well as their email address. When they sign, the last name is spelled in their signature incorrectly. So odd. Where is the error and how can this be fixed??

I assume if this existed I would have found it by now, but is there any way for me, as an Admin (or anyone) to officially assign DocuSign University courses to a User for our account? And know whether they’ve completed a course? I’m getting really tired of answering the same questions from staff because they’re not going through the training I’ve asked them to watch.

Hello everyone,I am trying to create a table that has a dropdown populated from a CSV file. The problem is:When I Add a Column, I have the option Add Field, and I choose Dropdown → Link to CSV Document.Then I edit the document and put the mergetags, I noticed that they where with absote path "//” then changed to relative "./”.With I first tried with absolute path there are templateErros because the node returned more than one node, but with the relative, nothing appears, no error message but no content either.What can I do? How do I use a dropdown populated by a CSV file inside a table?Please help

I am a paid customer of DocuSign.I tried to document to sign, I could not and I got the following error message:A Required field is incomplete. TabId: abd948d2-c95a-49c8-9d06-78532a4f5bd1 I tried to have support to call me and I could not either. They give me 4 options to login:Partner LoginDoD LoginInsight & Analyzer LoginApplications Rooms, CLM, Notary LoginI could not sign in to any of these options. 

Trying to get an NDA signed with supplier so we can do development work with them.

Every time I download a PDF file I get a ZIP file that I have to unpack and toss.I know ZIP files are still very popular in the Windows Environment. However, we are deep in the 21th century. Nonebody with a brain still uses that platform. Stop waisting my time and drop the ZIP nonsense. I have enough bandwidth in the Netherlands, perhaps it is still a probably in the US - I lived there for 8 years and OMG what a nightmare, so happy to be back.Kind regards,Dr. Hans Kramer

Hi all,I am getting the following error in one of my Salesforce sandboxes, not in others. The error is from a Docusign log, the actual page when I try to access DAL, Gen Templates, or sending a Docusign from a button is blank page with a loading wheel.Failed to complete product setup. dfsle.APIException: [401] Unauthorized Reference ID: (dfsle)I have tried the suggestions in this article however to no luck. Could anyone share any guidance on how to resolve this?Many thanks!Molly

I would like to know if it is possible to specify the size of a text box for a custom field using the tag added in a Word document in DocuSign, such as \text_1\. If so, what is the correct syntax to specify the dimensions (width and height) directly within the tag?Thank you for your assistance.

Recently, some our Docusign users with DS Sender permissions have been experiencing issues sending envelopes from the Docusign platform. When they click on Envelopes and then Send an Envelope, the action receives no response and after a few minutes, the request fails with a ERR_CONNECTION_RESET (201) error. This issue is occurring intermittently for some of our users.Anyone has faced similar issue? 

Hello,I noticed the following. If, in a template with a predefined subject line, the ‘Customise email and language for each recipient’ checkbox is selected and then deselected again, the predefined subject line is overwritten with the file name of the stored template. The subject line remains unchanged even if the checkbox is selected again and must be adjusted manually. The email text itself remains unchanged.

How does Docusign IDV Premier help streamline and enhance the identity verification processes?

Hello DocuSign Team,My name is Mahesh, and I am part of the Application Compatibility team at Microsoft. Our team works to ensure that third-party applications, including DocuSign, continue to function reliably across both pre-release and in-market versions of the Windows operating systemI am getting “Unknown error, please try again later” while trying to signup for DocuSign UWP app via Microsoft Store.Could you please address this in resolving.Thanks,Mahesh

We have multiple sites that we look after, every site has it’s own employer entity.We create all employment documentation centrally at head office, so how can I add different company letterheads to my envelopes? 

I have a DocuSign account. I finished the free trial => I tried to get the paid plan => the payment fails because my account isn’t verified => Support Docs say to re-sign up to get the activation email again => I tried that and it doesn't work => Support Docs say that You can Open a Case at support.docusign.com => You need to log in to support.docusign.com => I get an error when I try to log in.  I have tried everything, but nothing worked.There is no DocuSign support email nor phone number… Which is very annoying.At this point, there is nothing I can do other than writing this post. I would like help to activate my account so that I can get the paid account.

HiAs an admin, I’d like a report showing all envelopes sent during a specific time period, with details of who currently has each envelope in the signing process.Is this possible?Thanks in advance.Kenenth

Hello, I am new here and I wanted to get a copy of the document i signed a couple months ago but the link on the email i was sent has expired so i cannot access the document. I am the recipient and from my understanding of similar questions, it is only the sender/admin that could help me access it. However i also read that the account plan i have (free) could be reason because it might not support some advanced options. I was wondering if i upgraded to the “personal” plan i would be able to access that document from a couple months ago. My old admin does not work with the company anymore so i don’t know who to contact. Thanks for the help, Rafael 

Can I access admin dashbaord where we setup webhooks and integration keys from a business plan or do I have to buy a developer plan

My client had started an agreement and filled out majority of the form, only had to sign it and send it back. They were unable to access it, so I resent it with an updated access code. When I resent it to them, the information they filled in was erased and the form was completely blank - forcing them to restart from scratch. Is there a way I can retrieve the field data they inputted earlier? Why was their information deleted when I resent them the agreement? I think it is because I “corrected” the document and inputted a new access code...

If I have a document that needs to be signed by 3 different parties, and I don’t want the first signer to see the last signers information they have to fill in, is this possible to execute? 

When sending out documents to clients to sign , the data is getting distorted . Eg . The ‘Table of Contents’ page gets jumbled , the topics and their page numbers usually have spacking between them but now they are close to each other . As seen in the image , in the first line , the number ‘8’ should be below the ‘Page’ title . TL DR: “  when you upload a contract to Docusign , it distorts the content page when sent for signature “