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I have a Web Form built with an eSignature Template that has two signers. All of the fields are assigned to the first signer except for two… the name and email address of the second signer. As a web form, however, the first signer enters all the information for all the fields, including the name and email address of the second signer. After finishing, when they see the final document to review and sign, all the data is visible except for the name and email address of the second signer, which appear blank to the first signer.If the first signer goes on to sign the document, it is emailed to the second signer, who can now see the second signer name and email in place, so the data definitely made it from the web form to the eSignature template.Unfortunately, this is confusing our first signers, and they are calling us wondering why it’s broken. So my question is, is there any way that the first signer can see the second-signer name and email fields when they go to sign? Anything I could d

Hi - I have created fields in templates within a doc gen form and the user fills out those fields on the contract. However, I am unable to find where that data is stored within the CLM.  Where can I see the information the user fills in on those fields? It does not show up on the left side like all the standard fields.  Thanks in advance.

Hi,I want to customize the color of the signature for some signers.The VP’s sign should be blue and not black.Thanks in advanced.Ofir

I HAVE A BUSINESS PRO ACCOUNT.  I CANNOT ACCESS CREATE POWERFORM.  I GET LET TO A CONTINUOUS LOOP PAGE.  OR ALL THE DIRECTIONS SHOW A DROP DOWN, OR OPTION, THAT I DO NOT HAVE.  THIS IS TIME SENSITIVE AND NEED A SOLUTION.  

I’m getting the following error message when trying to send a document:To send, you must complete the 1 pre-fill feilds with sender permissions.I don’t know how to fix this… 

I am wondering if there is a way to require multiple authorization methods in DocuSign’s eSignature module specifically. For example, both taking a live selfie and a picture of your license. Has anyone set this up before and how did you do it?

Client has been using this email before with DocuSign and the email is over 20 years old. DocuSign emails are not received and not in spam folder.An alternative email address works. Are there any issues with gmx.net with DocuSign?

When creating a new stamp from an image I set the stamp height to the desired height but when I apply the stamp on a document it does not show the correct height. Comparing it to another stamp that was previously created of the same size it’s clear that the size isn’t consistent between the two stamps. Any ideas? 

We have a business account with 2 seats however only the original administrator send from his profile. I have a private “free” profile but would like to be added to the business “seat”. Can you please assist us with this.Thank you

Hello,We had several in process envelopes that were waiting signers. During this time we turned on the Attach Documents to Completed Envelope setting and manually corrected the envelopes to include a CC. However, we are noticing that once the in process documents (that were started before the setting was turned on and it was corrected to include a carbon copy recipient), that the attachments are not in the email. How do we correct this? Ally

We tried to use the “Bulk Send” function. Therefore generated a new template, clicked on “Use” and afterwards on “Bulk Send (New)”. But after uploading the csv file it only says:The legacy version of bulk send is retired. Switch to the new enhanced version of bulk send There seems to be no logic behind this response, hope any else has comparable issues.

I  am implementing docusign in salesforce. When i hit the button on Accout record  ,  when i hit send button on envelop  it throws this error “To send, you must complete the 1 pre-fill fields with sender permissions.”Cab some one help what fix is needed for this

Can anyone suggest why can’t I create a docuSign developer account?I was linked here https://www.docusign.com/developers/sandbox to fill the form. However, when I clicked “Get Started”, nothing happened, no error, or any info. I checked the web developer tool, it prints “CONNECTION_TIMED_OUT” error. I tried different browsers. But all the same. I asked my colleagues tried from their side also, it’s the same.Any suggestions?  

Would like to see an option for admins that allows a toggle for notifications sent to users who do not have a Docusign account.

Hi,I have completed go-live process for my app on dev environment and status shows "App is live".But I can not find the apps on production environment, it still shows "No Integration Keys found".Thanks. 

Hello, I need to make a change to the template for a form.Am I able to replace the existing template in the form? Or do I need to create a new form altogether?I’ve done some tests, and it looks like all the fields that were created are lost when the template is replaced.Just to clarify, the template is the document (XLSX, PDF, DOCX) that we use as the basis for the DocuSign form. As always, thank you for your time and orientation. Salvador

​@Chris.Lavin  the challege for me is when we tried to request customer sign the aggreement, some of the customer metioned they couldn’t get the email from docusign, due to different customer has different IT policy, some customer(companies) will block email from docusign to avoid email spam or phishing email, how do you handle such situation?

I’m sending DocuSign through Salesforce with 2 files. On the Salesforce opportunity the files save as one PDF, but in the completion email it’s received as two files. I want to combine the files to one PDF in the completion email too. It is possible?Thanks!!!

Can the business located in Turkey use Docusign legally? Is Docusign legal in Turkey? If it is not, is there any plan or situation to make the Docusign legal in Turkey?

I signed this contract almost 48 hours ago. I went through the video identification process with the live agent, and everything was confirmed successfully at that time. However, it has now been stuck in review for nearly two full days without any update.This delay is unacceptable. I am unable to bill my client because the signed document remains locked in this pending state, and I’m losing revenue every single day this persists.I’m posting here because DocuSign Support is currently unavailable for me (I can’t log in to submit a ticket). Has anyone experienced a similar delay with the video ID process? Is there anything I can do to unblock this situation faster?Any advice or ideas would be really appreciated. Thank you! 

It is a requirement in Italy. 

I am trying to send a document to a client but it isn’t being received.  I’ve tested it with my personal yahoo.co.uk address and it doesn’t work either.

The task a witness to a signature it to attest to the signature being placed on teh page by the party signing - no more, no less.The witness should not be able to see the document the signature they are witnessing is attached to, should not be able to see what the document is about - its title or headings of the DocuSign envelope.It is a major problem for confidentiality and makes us and our clients very reluctant to use DocuSign where signatures are required.

I am using Salesforce to access the DocuSign folder and documents. From the DocuSign file component, I have this. From here I select 2 documents, and there is also an action button on the right side that will trigger a workflow.The workflow needs to combine these 2 selected documents and then create a new document. I did create a document workflow. When I run this workflow, in the XML I found that it has 2 documents in the Params variable. When I imported that XML, I found that the XML contained only one document.  Please help me out to achieve this requirement.

Here is a question - Why does DocuSign think it is okay to charge someone’s card $266 without any warning that there is a bill coming due after 2 years?  This morning I logged into my account to change my subscription to monthly instead of annual because it is no longer necessary for me to maintain an annual account.  DocuSign charged me for the next year (amount not authorized) and changed my subscription starting next year.  This is NOT okay.  My annual subscription ran out as of today and as of today I would like to change the way I am billed. I would like a full refund for the annual rate that, again, was not authorized and to immediately switch to a month-to-month plan or cancel. I have been a long-time user of DocuSign and would like to continue, however, I am very disturbed by the way this has been handled and by the lack of support for this matter. Any help you can offer would be greatly appreciated.