Solved

I have a doc that need to be viewed by Party B, and then signed by Party C. I only have the email address of Party B. I want B to 1) able to review it, 2) if no issue after review, then being able to distribute the Letter to C freely and have C sign on it. Is it doable? Further more, Party B plays a role of “mediator” here so there will be a lot of different final signer (Party C, D, E ,etc), is it feasible to send all the document together to B and have B forward them separately, or does it have to be done in individual envelop at the beginning?  

We would also like to know whether it is technically possible to sign documents with Docusign anywhere in China.I read reports that “the great firewall” could be an obstacle. Is there a solution for this issue ?

Hello, I have a DocuSign form which was accessible through a PowerForm. For reasons that I can’t determine, when the user clicks on the link to open the PowerForm, the process skips this and goes directly into the DocuSign form.To expand on this, the user clicks the link, the PowerForm would display allowing the user to define the signatures then the user would move on to the form. Currently, the user can’t define signatures becasue the form opens when the PowerForm link is clicked.This process was working previously and only started this behavior today (Jul 3, 2025).What recommendations are there to troubleshoot this issue? Thank you! S.

The template below is currently configured to display a voided envelope when the email address is updated. At present, the content is static. Have a requirement to display different text based on either a flag / custom field when making a call to v2.1/accounts/xxxxx/envelopes/xxxxx/recipients?resend_envelope=true How can I pass a custom field and make this template conditionally display text based on that custom field? Appreciate your support!

Hi.  How do I resend an envelope to a signee if they’ve missed filling out some important information?  It won’t always be a required field.  Thank you.

Does anyone know if you can temporarily transfer a seat from an existing user to a new user, for duration of the existing user’s maternity leave? I do not want to close her seat, as i) the person undertaking maternity cover will need to view the existing user’s previous activity and ii) the existing user will need access again on her return to work next year. I’m sure this isn’t the first time this situation has arisen so any advice or suggestions gratefully recevied, thank you. 

Hi - I am an admin and one of our clients had multiple draft envelopes disappear from her draft folder a few days ago.  Is anyone aware of some sort of glitch that might have happened between January 20th and 22nd that affected the draft folder? I had her check her filters and her date span, they appear to be correct to view something from a few days ago. I also had her create another envelope and save it as a draft - it saved just fine today and is currently viewable in the folder.  I asked her to leave it there for now to see if everything stays where it should in the coming days.Any insight is appreciated.

The DocuSign eSignature process is triggered in our CLM environment, which means the integration involves certain fields to be mapped before triggering the routing for signatures. For this record type, the Effective Dates value is populated based on when the second recipient (Officer) signs the document. Once the Officer (second recipient) signs the document, a contract admin is responsible for updating the Effective Date before the document gets sent out to all parties as a fully executed document. Initially, I was going to set the Contract Admin as the 3rd recipient as a ‘Certified Recipient’ which would cause the executed trigger to wait until the CA accepts the document. I see a few issues with this process but want to run this by anyone for advice. Issue: When a document is sent out for signatures and after the first signature is received, how can the contract admin update the envelopes ‘Effective Date’ (remember, this is triggered from a CLM environment, so a DocuSign template is

Hi everyone, im was looking into Send and Store W-4 using Sharepoint template but seem dont have the button for using it like in the video and i cannot find the option for workflow permission in user profile. Im on business pro plan though, what should i do next

Hello,I would like to create Reports of all the completed Envelopes where I am in copy, not just the ones I sent. Is it possible?Many thanks in advance.

I need to manually sign a document using DocuSign and cannot access, change, or modify the signature that shows up when I click 'sign.' I have logged on and off, used the app and used three different computers, along with clearing cookies and cache, and no luck. How can I change my signature?

What does a buyer do if a business uses Docusign without their permission? Who does one complain to?

We have a signer who gets the docusign email notification only when it’s sent from specific people. Example: I send the signer a document to sign - it appears in their docusign, but they do not get an email.  Another person sends the signer a document, it appears in the docusign AND gets an email.  What I don’t understand is what the difference is, because they all come from the same e-mail address through docusign.  The email address has been placed on a SAFE SENDER list.  

Hi,Currently, I am able to send the DOCX file for signature via DocuSign and the PDF files for review in separate envelopes. But my requirement is to send both files together in a single envelope—one for signature and the others for review. Is there a way to combine them into a single envelope for both signing and review purposes? Both files are attached to the same SharePoint item.

Over the past few days, my team and I have been attempting to create a free DocuSign developer account through their official website.We navigate to the Developer Center and locate the “Get Started” button, which is supposed to initiate the registration process.However, every time we click the button, absolutely nothing happens—no redirects, no form loads, and no error messages.after sometimes of loading this below error page will displayed  

Hi All,I would like to ask for clarification regarding the use of SMS verification codes.Does the verification code sent viac SMS appear only during the initial registration process, or is it also required each time I log in to my DocuSign account? Thank you in advance for your assistance. Svetlana

Hello,I am trying to create a developer account. But it didn't let me create in a first step. it just does nothing when clicking on button can you please look into it . the details i am trying to signup is as followsit gives me error in the console Failed to load resource: net::ERR_NETWORK_CHANGEDIs someone facing the same issue?

Hello,When a web form has the "Initiate Signing Session from email" selected, the “Thank you page” is never displayed at the end of the session, only the generic Docusign page (https://apps-d.docusign.com/post-sign/finish-signing).Any idea?Thanks

hi all,  i am having an issue with my updated signature not being applied to documents.  I have followed the guides to change my signature on my profile but when i go to sign a new document docusign is filling in the signature with the previous one that was saved. i have cleared my cache and cookies of my browser and have tried on the app and other devices and the same issue happens.  has anyone else experienced this or know how to get the proper signature being used?

I was sent a document to sign and accidentally accepted the ‘DocuSign’ default as my signature for the document. I have updated my signatures in my profile but am not able to sign this document with my name- the only option that comes up when I select ‘Sign’ is the incorrect “DocuSign’ default. Is there a way to fixt this? 

Hello, can you tell us how we can access the configuration interface for Single Sign On. We need to upload a new certificate there.Thank you.Best regards,Mario

Hi I have been trying all sorts but cannot resize a text field in an envelope, I have tried logging into the support portal but its not working neither is the chat box. I’m getting fed up now so not sure what else to try. How do I cancel the subscription?

I am using a free DocuSign developer account and encountering the following error when trying to send an envelope:“The recipient limit on the envelope has been exceeded. The cumulative recipient limit has been exceeded.”I am unsure about the exact recipient limits for free developer accounts. In my case, the number of recipients per envelope is relatively small (2-3), yet this error still occurs. Could you please clarify what the exact recipient limits are for free developer accounts? Also, are there any ways to resolve or work around this issue?

Dear DocuSign Support,I am reaching out regarding a charge of $406,55 to my card on the 23rd of April 2025 for one seat on my DocuSign account. This charge is incorrect, as I had canceled my subscription and downgraded to the free plan on the 18th of April.I never signed up for another paid plan, and I have not used any envelopes or services since canceling. When I log in now, I cannot see any envelopes or access paid features, which confirms I’ve been on the free plan since cancellation.I respectfully request a full refund for this charge, as it was made after I had ended my subscription. Please confirm that this will be processed.Please contact me via email the email attached to my profile. Thank you. Annalize. 

Observation:It has been observed that within DocuSign ID Verification, there is a mismatch between the front-end restrictions and the back-end validation. While the front end allows the selection of a specific document type (e.g., passport), the back end currently does not enforce this restriction, allowing signers to upload any form of ID (e.g., a driving license) regardless of the selected type.Issue:This discrepancy means that the document type restriction presented to the signer is ineffective, potentially leading to compliance or verification issues.Recommendation:The system should be updated so that both front-end and back-end configurations are aligned. If a specific ID type is selected (e.g., passport), the back end must enforce that only the selected document type can be uploaded by the signer.