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Stop using ZIP files for downloads

  • September 18, 2025
  • 2 replies
  • 48 views

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Every time I download a PDF file I get a ZIP file that I have to unpack and toss.
I know ZIP files are still very popular in the Windows Environment. However, we are deep in the 21th century. Nonebody with a brain still uses that platform. Stop waisting my time and drop the ZIP nonsense. I have enough bandwidth in the Netherlands, perhaps it is still a probably in the US - I lived there for 8 years and OMG what a nightmare, so happy to be back.

Kind regards,

Dr. Hans Kramer

2 replies

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  • Community Moderator
  • September 30, 2025

Hello ​@Hans Kramer 
Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible. 

We understand that the current process of downloading files as a ZIP can create additional work for you, and we recognize the frustration. We genuinely value feedback, so we have created a space for suggestions and feedback - Submit a feature request. This is where ideas from Docusign users like you can submit ideas to improve DocuSign’s features and even vote on ideas submitted by other members. We appreciate your input and hope you’ll keep the ideas coming.

Sincerely,

Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"


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  • Community Moderator
  • October 16, 2025

Hello ​@Hans Kramer 

How are you? I'm just checking in to see if you still need help. If yes, please reply here with more context, or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

If you found the response to be a useful solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

 

Sincerely,

Ma. Cassandra | Docusign Community Moderator

If this helped, feel free to Like👍and click "Best Answer"