Solved

Hi CommunityI am a new DocuSign Administrator and in need of some guidance on the deployment process of eSignature Templates from Dev to Production. The templates in question have many conditional document custom fields, hence I was looking for ways to promote the tested template to Production, rather than having to create everything from scratch. Appreciate any help/resource as I couldn’t find anything relevant in DocuSign University regarding the same.  

Since 2007, I had a free account. I signed-up for a paid account and all my signed documents are gone. How do I get them back?!?

In Settings where it shows the account number. It shows a company name that I am no longer affiliated with. How can I change this? I have taken a screen shot below to show.

Who’s mad as HE!! and not gonna take it anymore?Docusign has DISABLED the ability to download completed documents.  So, we are to print and scan these documents?  My files are usually in excess of 30 pages.  This is absolute abuse to our planet and disrespect to your customers.

For each envelope I send, once I get a client signature I need an Executive on my team to sign. However, I don’t like to have the DocuSign automatically routed to the Executive. We need to ensure it gets sent at the right time so it gets viewed immediately. The current workaround is that in between the client and the Executive, the document requires my initials, that way I receive the document and can send it off when I need. However, my question is if there is a formal way to do this? Is it possible to adjust a setting so that I can manually send the envelope to a second or third signatory without having it routed automatically? Thanks!

I'm a realtor, some documents need the clients initial on each page, (sometimes 4 clients).  How can I make a template to include all recipients initials, instead of dragging and dropping each one 

Hello all,I have paid for a esignature plan with one seat $120 USD per year. I paid in full for the year.Question - I though my envelope allocation refreshed every month but its been over 4 weeks and the allocation has not reviewed. The account doesn’t even provide a date when the refresh will occur. Can someone please tell me how the refresh date is calculated?

I keep having the word “null” populate in-between my first and last name on documents. I will go back to where my name is added to a document, and it will remove the “null” and then during the signing process it will re populate. Any suggestions?

I’m trying to find a date token that is date only and doesn’t include the time.Is there a list of additional Custom File Name tokens somewhere or are the ones listed on the Custom File Name edit menu all that exist?My version of Retrieve has an email address (retrievefeedback@docusign.com) at the bottom to contact if I’m “looking for more naming options,” but my attempt to contact it bounced back

i added a document today. our later I got a phishingmail asking a signature.  (Image removed due to email address) 

Hi,Is there a way to download a list of waiting for others to sign, on to an excel sheet? Thanks 

Before I would let people sign the contract I would like to show them the package we'd like to offer them. Is it possible to add this image as an extra page before the signing process starts? See an example above of where this would fit in. Kind regards   

I’ve been wandering in Docusign wasteland for 45 minutes trying to find instructions on how to change my account from myself to the person who has purchased my company. She (understandably) would like her OWN name to show on Docusigns, and she is taking over the payment of the account. She also would like to retain the archived transaction files for the past many years. Can anyone help? I can’t find a way to contact Docusign. Thanks in advance. 

Hi in powerautomate i want to give a user permission to edit the document. Instead i get this error the whole time:{"ConnectorException":"Status code=BadRequest, Message='ValidationFailure: Account does not have permission to send to Editor recipient type.'"} I have also enabled the reciepents to edit in the advenced settings.Even when im trying to make a envelop manual. And i'm turning in advanced settings the edit option on. I cannot give the permission to edit a document.    

Have Business Pro.I need more envelopes than the 100 allotted.It seems to purchase more, it adds another seat (user).The seat seems to require a different email.How can I get more envelopes for my current user email?

I have a document I need to sign but I have not received the code via phone all to access it. I have tried multiple times and even used the alternate method and still no success. How do I get access to sign this necessary document? 

Do you experience that, when sending an envelope with many templates to 1 recipient that requires a signature first from me and then from them, that multiple recipient boxes pop up ie. more recipients with each template added? If so, how do you prevent this from happening so that there is just you and the one recipient? 

Everytime I click on "review Documents" I get this error message "Envelope or Account Activation not found" What do I need to do to clear this message so I can try to see the document.

Hi, I was wondering if anyone could help me. I have a free DocuSign account set up and I was just about to send a contract to be signed by the recipient, however, It has come up on my account that I’ve reached my envelope limit. This does not make sense as it says online “if you're collecting signatures, you can only send three documents with a free DocuSign account” However, I’ve sent way over three documents through out this year and last year, so I don’t understand why I didn’t get this exceeding limit before? I’ve sent more than three before. 

When I login on my phone, it asks for a Verification code. once i input that, the app locks up.  Also when i try to login on my computer, it says ‘unable to login’ ask for support..Anybody else have these login issues? & if so..what do i do?..i have uninstalled the app on my phone & reinstalled but no difference.  once i try to get support, it asks me to login..but lets remember..THATS THE PROBLEM IN THE FIRST PLACE..haha

Dear all, I have Admin rights at Account level. I know that DocuSign strongly recommend to have at least 2 administrator “If you have a paid account with two or more users, each time you log in, DocuSign verifies that you have more than one active full administrator on the account. If your account has only one full administrator, an information banner appears at the top of the page.”Based on our Sandbox environment I know that we can have more than 5 Admin.  Is it the same rules at Administration level ? Regards

Could you please clarify why DocuSign is limited to 25MB per signing folder?Is it possible to increase the usable volume?Thank you.

Is it possible to prevent users from deleting envelopes? A customer is asking as the admin of the account, and for audit purposes wants users to not have the ability to delete completed envelopes.  Thanks! 

Can parties sign a document and have their signatures released only at a later time?

Hello I am hoping someone can provide some guidance here. It is my first time posting on here so please let me know if there is any additional information I should provide to help clarify my question below. I am sending an envelope with three parties. Two signers and one person who will only receive a copy of the completed envelope. After the signers complete their signatures is there a way to set a limited time frame the person receiving the copy can view it? I just want the copy to be available/viewable for up to seven days after it has been signed.  I did not see a setting or function for this and deleting the envelope after 7 days manually seemed to still give the recipient of the copy access to view the document.  Thank you!