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@Vinicius.Rodrigues Can you help me on this?I have send a document using docusign from a salesforce. after signing the document the docusign status not completd in Salesforce. why is there any spicfic reason? can send a document on this. 

I have one document (confidentiality document) that needs to be signed by individual employees but then countersigned by one manager. How do I hold all documents until they are signed by the first group to release at once to the last signatory so they can sign all at once. Otherwise they get a full “in box” with all the individual documents. 

Hello everyone, I am student and this is for my research purpose.Can I get a document e-notarized in India ? For example, my client is a US citizen and he want to get a document notarized in India. So, is that possible that he can e-notarize the document?

In the documents I'm generating, the envelope ID is above other important data. Is there a way to change the position of this ID? If so, how do I configure this?

I signed a document created in Word with DocuSign, but the signed document is converted to a PDF file on its own.How can I make the signed document as a Word file?

We sometimes have forms where the originator incorrectly, but unknowingly, mistypes the email address of one of the later signers. Can DocuSign send a notification to the last person who signed, or to the originator of the form, if the form sits for a specified amount of time? This would help us to cue the original submitter of the form to go back in and correct the mistyped email address(es). Otherwise, we have forms sitting in cyberspace and not getting processed in a timely manner.Thanks for any tips/insights for this fairly new DocuSign user!

I’m trying to use the phone number auth for my python API. I’m already using the API to get the workflow ID and I’m getting this value:'c368e411-1592-4001-a3df-dca94ac539ae' However, I’m still getting this error:HTTP response body: b'{"errorCode":"IDENTITY_WORKFLOW_INVALID_ID","message":"The identity workflow ID specified is not valid."}' Any idea on this?Thanks!

Can I Stamp a document from the App on Android?Thank you!

I have attached the email that was received when I sent something for external review.  I have looked at the resources files to see if I can change any of this text because I don’t want all of this in the email, so I need to modify it.  Where would I do that?   

We are limited to the number of CLM licenses that we have and can’t have the submitter to complete human steps that require licenses so i am sending an email to the customer from the approver if we need changes.  The customer would need to respond with the changes they want.  Can the response be included in the workflow so that its not outside of workflow?

Many of our documents (typically leases) have multiple actions required throughout the duration of the lease. For example, environmental assessments are required every three years on specific dates or insurance renewals are required.How do we Set up reminders that these deadlines are approaching?  Set up the ability to confirm the action is complete? 

We recently converted from SpringCM to Docusign CLM and I am not sure of the difference between these two products.  The layout is essentially the same, so what does CLM do that SpringCM didn’t or couldn’t do?

I am trying to send an envelope and received this message:How do I fix this except contacting the original sender? Thank you!

Hi, I'm having an issue with several envelopes one of my organizational users sent within the last few days. In DocuSign, the envelopes' statues are listed as "On Hold" and I'm unable to move them forward in the workflow. I haven't encounter this before and would like to avoid having to resend the envelopes again.

Hello!We have built order forms based on different templates. If we change the original word/pdf-document for example want to add totally new question in it. Do we need to built web Form all over again?We can copy the template and replace the original document,  and the start the Create Order Form building from the start. This is how we do it now.Is it possible somehow to do this all in the Web Form-Edit Form and in the template actions there is in the web Form.  “Edit template fields” or in the “View template actions”.  To some point we have been able create ne field in the Web Form, but when trying to activate we get error API reference name.Thank you for your help if somebody understood my problem:)  

I want to export one page of a docusign document into an excel sheet. The PDF has check boxes so I want to see who checked what box. Is that possible? 

I use eSignature today, how is IAM different from what I receive today?

I will need to create 50 unique envelopes that will have a signing order of at minimum 4 signers, usually 5. While the first 2 to 3 signers will change for every envelope, the last two signers will remain constant. The email messages to all signers will remain the same for all 50 envelopes. How can I save the recipient set up (signing order, emails, etc.) and messages so that I do not have to copy and paste all of this 50 times? I do not think I can use a template, because the actual documents in the envelope are unique, pre-populated agreements. Please help!

Hi Community, I have recently implemented SSO using ADFS and is working fine. However, there are some users whose email addresses do not match with the verified domains.Is it possible to create a new user account (matching the domain) and transfer everything from the existing accounts?Thanks 

Hello !  We have a integration project for Esignature. I see the OAuth configuration work on Connect RestAPI but for SOAP Connector, the authentification isn’t working.I didn’t find in a documentation if the OAuth works with legacy Connect (custom connect SOAP) Thanks,

Also is it possibly to edit the email view-title for one powerform/template so that in the last email after all participants have signed there would the final email that would read something like, “Your oder is now approved”“Thank you for your order!” or “Your order is now approved” 

It seems like the most basic thing here but i cant order an API plan.  I am currently oneSignatureStandard An i want to upgrade to an API plan.  I am attaching a screenshots here, it doesnt present an option to order an API plan?  How do i upgrade to an API plan?   2 screenshots are here. The first one is “logged out” the 2nd one is “logged in”     Can someone please help? 

Hello, I'm Soyoun S. from Alois Ventures. Our account had changed from Eunice to Miju.And it's already changed to Miju's account, but I can't access it due to the below error. Maybe it's a login security issue.We already informed you that our person in charge will be changed. So your team changed our login email to Miju’s account, but email for verification code wasn’t changed. The email address we can get the code is set as an Eunice's. We can't access Eunice's email because she already resigned. So I can't login and also can't toggle off the login security. Miju can access the ID, and can use the docusign, but she can’t change the email for the verification code. So, could you please change the email address for verification code to [  ] ? We sent you an email on last Wednesday, but can’t get the answer. If you have any questions, please let me know. Best regards,Soyoun (Email removed due to personal information)

i have created custom integration b/w Docusign-Salesforce for Esignature, now i have my templates in demo account, how shall i get them in Prod? Please tell!!

I tried to trouble shoot this issue doing this task “going to DocuSign enabled entity and clicking "Go To DocuSign" from it ("..." button in the ribbon). ”, didn’t workSystem.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: Could not find a Docusign User entity for the current user - transaction creation failed (Fault Detail is equal to Exception details:ErrorCode: 0x80040265Message: Could not find a Docusign User entity for the current user - transaction creation failedTimeStamp: 2024-09-02T11:00:51.5766454ZOriginalException: PluginExecutionExceptionSource: PluginExecution--)