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Hello, For the Enterprise Pro Plan, how does the billing work?  If the user base declines (Fewer signatures etc.) does that translate to a cost savings?

Which Version of Docusign do I need for RON signings?  I also need the verify option too for ID’s. 

I am adding text and checkboxes to a rather large application form and now it has suddenly stopped letting me add anything to the form! I have saved and logged out etc but when I go to start again with entering text and checkboxes it now deletes anything I try to add? Any ideas anyone?

Hi,How long is the Certificate of Completion (COC) accessibleafter purging an envelope after closing an account by a signer with no DocuSign accountWhat does a party have to to if he/she wants to validate a Digitally Signed document after 10 years? Is the COC still accessible in DocuSign?Or is the certificate available in the signed document for all time? If so, how validate that it is indeed a valid signature (and not a fraude document)?Thanks

I am trying to apply a template to my envelope using composite templates.However, the document sent seems to not have any fields in it.Envelope: d6f594c9-1626-46a8-b744-bea47c8e72abCan someone please check why the template is not correctly applied? I tried doing it manually and it was successful.Envelope: 8063789b-ac37-4df7-a611-2d51f545d2e5 

I’m trying to send an envelope via api with template in it. This is how it looks.As you can see, there’s the “Fields” in the left side which is not expected and I’m not sure why it’s showing. When I do this manually in Docusign, this is how it looks and what I’m expecting.It’s asking to fill in the fields and there are no “Fields” in the left side.Anyone knows what’s missing or the issue to my api? Thanks.

is there a way to test bulk import without it counting towards my envelopes? Every test ive sent to myself but it is counting towards my monthly total

How can two recipients download same completed document (PDF), and one of them has missing (blank) pages.  Am suspecting PDF settings.  Any ideas?

One of our employee is moving from one department to another and got 100 envelope. I need to know to few questions:which is the best option transfer now or csv transfer only completed envelope can be transferred? what about incomplete envelope?

Wow - not the easiest but a simple question.I don’t use or need DocuSign but maybe 2 months a year.  As a NAR member can I upgrade from free to the NAR Realtor for maybe 2 months on the monthly plan and then cancel that plan and automatic billing?

We are currently exploring elastic templates and want to better understand versioning as well as how to maintain the different templates incl. versioning. For eSignature, we are creating for every major version a new template. The templates are created on sandbox and after successful testing uploaded to production. When I was downloading and uploading elastic templates, I realized that the uploaded template always starts with version 1.0 and no version history is available. We are now wondering, how we should best work with elastic templates, because we wanted to use the versioning functionality from DocuSign for elastic templates, but continue download and upload of templates to reduce double work as well as ensuring no human errors in case we would need to perform changes on production directly instead of “transporting” tested templates.Are there any best practices recommended by DocuSign?

My documents are not being received by the signer I have done several tests on my own emails, and they are not being received.  Its shows they were sent in the history. How do you get help from customer service with this issue or can anyone help with this issue.  Thank you.

I have a document where the signer has to complete one of two sections, so I can’t make these fields mandatory because they only need to complete one, and only they will know which one needs to be compelted.  These fields are currently set as Optional, but that means the Signer can skip right past them, how to I get the to complete one of the two options?

I upgrade to the Pro options so that I can access to the attachment field and now I can find it all when I am creating envelopes to send out for e signatures. 

Hello,   I created a envelope and had all signers sign in appropriate spots but did not add the date.  How do I go back to the document to add the date? 

Hi everyone, I’ve signed a document a couple days ago, yet I have a problem with finding out whether I’ve used a qualified signature or just clicked “accept” and went on with the process. Is there a way to find out what I did? Thanks

Currently, I’m using Personal Plan account. I’m wondering whether I can link the account with another email?Additionally, how many users can I add or grant permission to? 

Hey all. I’m new to Docusign and can’t seem to figure this out.I have a template for a simple agreement document. There are blank fields that I will be manually putting new information in (recipient name, package details and price, start date, billing date, etc.).Ideally, I will manually put in all the information, and the client will simply have to click to sign when they review the document.However, I can’t get the information to be visible in both recipient previews (mine and the client’s).I’m using text fields, typing the information in, and setting the fields to “read only.” Still, the client preview is blank.I’m sure this is simple and that I’m just missing something; surely there’s a way for the client to see the information they’re agreeing to.Any help is greatly appreciated! Thanks!

I received an email that an author I know sent me a document to sign on Docusign.  So I created an account.  But I still couldn’t find a way to access the document.  Today I can’t even log in using the account info I just created yesterday.  The site said they were sending me a verification via email.  Never received that.  I asked to resend the code.  Still not received.  I hope this document isn’t too important because it looks like I’m never going to see it.  

Hi everyoneI just paid for an annual subscription for Docusign and plan to claim the cost from my employer. I can see the invoice, but not a receipt acknowledging the payment. Can anyone help me find this? Dave 

Dear all,I am currently using DocuSign to request signatures on a document that requires input from three recipients. I would like to set up the document so that it is considered complete as soon as two out of the three recipients have signed it. Could you please provide guidance on whether this is possible and how to configure it?Specifically, I am looking for information on the following:How to configure a document so that, out of three recipients, only two signatures are needed for the document to be automatically completed.Whether this feature is available with the standard DocuSign functionality or if additional settings or a specific plan are required.I would appreciate your assistance with the methods and procedures to achieve this setup. If additional information is required or if this feature is available under a specific plan, please let me know.

Hello, I ordered it sequentially in the locusign and sent it, but it keeps changing to the simultaneous signature. How do I solve this problem?

Can the creator of the docusign file add another attachment/page to the envelope after the envelope has already been sent for signing and has been signed by a more than half of those whose signatures are required?  

I am trying to modify the eSignature resource template and update it to include the user’s title and company. I noticed that the merge tags for Sender Name and email are “[[Data:SenderName]]” and “[[Data:SenderEmail]]”. Where can I find the tags for the user’s “Company” and “Title” from their profile? 

I recently renewed my annual subscription and had to update my payment card.  When I checked my statement, I realized that I had been double billed.  I called Customer Service and they told me that I had purchased an additional seat. Which is not something that I wanted.  When I asked for a refund, I was told that they cannot give me a refund for the double billing but only receive credit for next year.  This was less than 30 days ago and I’m very unsatisfied that Docusign will not process a refund for something that is obviously an error.