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When one of several signatories tries to sign, he reports that the signature area is black. The document looks fine and no other signatory is reporting the same issue.Any ideas?

Once i submit the docusign application for “Review”, review gets passed and status c, when i hit “Go live” then the docusign team would manually review my application or how does the go live process works, please explain & how many days it takes!!

Hiya~DocuSign keeps telling me that:I am signed up for the largest plan I can sign up for I am about to be out of contracts.Is this a catch-22?They promised to call me over a week ago, but they haven’t.They keep asking me if I want to keep the case open, but they’re not helping.Can anyone help?I am an LLC, and it is just me, the entire company.Thanks~Dianne 

User Signs DocuSign but Then DocuSign add a yellow box over the signature and asks for signature again

Hello - When using the ID Verification and Liveness feature what do you in include in your disclosure for consent and ensure the use is in compliance with applicant?

Dear DocuSign Team, Could you please help me with the answers to the following questions: In order to sign a document with Advanced Electronic Signatures (AES), what can be used as a factor for two-step authentication? Is it possible to sign a single document with all three forms of electronic signatures (Electronic Signatures, Advanced Electronic Signatures (AES), and Qualified Electronic Signatures (QES)) at the same time? What is the current version of DocuSign?  I look forward to hearing from you. Kind regards,Sharareh

Dears,Please, does someone knows how to download the archive in the p7s format?Thks!

Hi,Recently the formatting of our emails has suddenly changed, when I receive an email to Review documents our logo is huge and the text is tiny. The link to Review Documents is really hard to see because it’s so small.  Any tips on how to fix this?  Not sure why it has suddenly changed.Thank you :)

Can docusign handle the below?  If so, which custody transfer rule would be invoked?   We have a user that has multiple groups.  There are multiple transfer rules in place.  One rule for each individual group.  When the user who has both groups sends an envelope, which custody transfer would apply? 

Do I need a Business or higher pricing Plan to be able to Enable fax delivery?

When sending out bulk letters that require signatures is it possible that a blank field can be populated with the receivers name automatically? If not is there some alternate option, we have over 300 letters to send out to separate companies that require e signatures and we would like the name field to be populated with their individual names - any help is appreciated 

Whenever I try to login, there is always an error that says “Error has occurred. Make sure your connection is stable and try again.” but when I tried to login to other machine, it successfully logged in. Do you have any idea how can I fix the error with my machine? They are both connected to the same internet 

I am submitting a request to a Committee, and we need to show that each signer declined to approve. However, once the first person declines, it voids the entire envelope. How can I set up a docusign that each person can select Decline, and then sign? 

Hello,I’ve been trying all weekend but I just cannot get this to work, so hopefully the experts here and guide me through what I’m missing.  I’ve tried a number of combinations and nothing is working.  What I want to do, is create an In Person Signing event, where the delivery driver (under the host account) signed the document saying he has delivered the shipment, and then passes the device to the customer for them to sign their portion.  In a mockup, I got it to work but I can’t get it to work in a full run through with an embedded signing request with the PHP SDK.Heres what I got:$document = new DocuSign\eSign\Model\Document( [ 'document_base64' => base64_encode($file_content_in_bytes), 'name' => 'TestFile', 'file_extension' => 'pdf', 'document_id' => '1' ] ); //Find Driver Area $deliverySignature = new DocuSign\eSign\Model\SignHere( [ 'anchor_string' => 'Signatu

I need to add a form to a current template or basically merge 2 templates if possible.  Can anyone explain to me how do do that? It is so hard not being able to call for help. So I would appreciate feedback. Thank you in advance 🙂

I have an empty Inbox and I clicked the Sign a document button. It just spins forever. 

How can I remove myself from the previous brokerage.  The office is closing and we haven’t had DocuSign rooms for over a year.  My new office uses DocuSign rooms and can’t add me because my e-mail is still connected to the other office. 

When I uploaded the multipage document for signatures, the first 43 lines were blank.  I tried multiple times from different computers and different versions and the same thing happened.

Hello,We, as a German company, would like to apply DocuSign to sign our company contracts digitally. Regarding the DocuSign application, we have the following questions and would appreciate your support:In order to sign a document with the advanced form of DocuSign, what can be used as a factor for two-step authentication? Is it possible to sign a single document with all three forms of DocuSign? How can we provide effective support in supplier qualification, e.g., with documents? How can we utilize DocuSign for the creation of an overview of outstanding signatures with external partners? Does DocuSign facilitate the signature of the PSMF by multiple persons? Does DocuSign facilitate the signature of the RMP (signature) by one person? How does DocuSign ensure that the servers on which data generated from the digital signature process is stored, and on which documents set for the purpose of digital signatures are stored, are located in Germany?Thank you for your assistance!

Today I received three emails from three different originators that said I had a document ready to sign and it uses this Docusign website/logo for it’s identification. I have not clicked on any of the three emails, but instead came to the website directly to see if there were anything awaiting my signature. There is nothing new here for me to sign. i just wanted to pass this on and hope the docusign security is aware of this current pfishing expedition, and to see if they want any of the email data to investigate?

Hi there! How can I unsubscribe? I'm told that I have to go through "utente" but I can't access it. Every time, I have to give my email + password and I go around in circles... Please help me to resolve!

I send lease contracts out to people all the time and I need to edit the contract to reflect the correct name, lease start date and rent amounts. How can I edit the document for each person?

I noticed that when we send a document from our BMS, Applied Epic, after all signatures are completed, the signed documents automatically attach to the client file but the certificate of completion pdf does NOT attach.  We require to retain a copy of that certificate with our signed documents on file and now have to manually download it from DocuSign’s portal.  I could not find a setting to address this.  Can you please advise if this is possible and if so, how do I fix my settings to allow this to happen automatically? Thanks, Stacey

Hi to all, hope you are well.Can anyone advise. as a DocuSign administrator - i’ve been asked if we have access to envelopes of closed accounts after eg an employee has left our organisation? Is this possible. I have had them share their envelopes with three or four other staff members, however do i have to leave the account open for them to view or can they still view even when I close the account. Thanks in advance.Sacha

This is regarding the create Envelope flow. There is a default settings at individual account level notifying users to match templates when you upload documents to an envelope. Default settings behavior: Automatic template matching compares uploaded files with saved templates. Based on sensitivity settings, you can apply a matching template to your document automatically or with a notification. The template applies recipients, messages, and signing fields. There is a provision to disable this default settings at individual account level. Could anyone please help me know if there's way to disable this default settings for all users at Docusign level.