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We have installed DocuSign for SharePoint on a site collection.  Up until recently we had a custom folder setup and working, for some reason this is no longer working.  I suspect that somebody perhaps changed a setting.  When I go into “Manage DocuSign Administration Settings” and change the option to store signed documents in a custom folder, I am presented with a list of SharePoint sites, but for some strange reason I do not see my site listed.  I’m now unable to select my site, the document library and the custom folder that we were using previously.  Has anyone encountered this issue before?  I see lots of SP sites to select but none of them are the correct site.  

Hello,Is there a way to transfer envelopes between Accounts in different Sites?e.g. from an Account in NA1 to an Account in NA2Thanks in advance!

We send a PDF from Dynamics 365 CE to DocuSign. This PDF already contains the labels for the AutoPlace Field. How can I have the “Sign here” set automatically? So that the employee only has to click on send

Negotiate that the number of envelopes can be brought forward for 3 months max in any 6 month period on a Personal membership

Hello, should a signature drawn by mobile phone have authentication seal around the name. Has anyone ever run into that situation where no authentication no time stamp / signed by seal was around the signature?

Scenario: We have to send specialized offer letters to ~200 new hires. This will be a standard template with customized fields for each hire (e.g. Name, address, etc.). We were thinking of using mail merge in office along with the data in excel to create all of the letters.Question: Can we do this directly in Docusign and create the unique envelops to be signed by each new hire. Alternatively, is there a way to bulk create envelopes and with the proper attached document for each person to save time.Goal: looking to save time by not having to manually create ~200 docusign envelops via template and fill in the fields / upload docs one by one Apologies if this has been answered before.Best,Roman

Hi Community….hope you’re having a decent week. QQ - I’ve noticed that if had a user (lets call them User 1)….and they had shared access to user 2...if I close then reactivate User 1 - that user still has shared access to user 2?!….seems like a bug as I would have thought when you Close a user - any / all shared access is revoked by design, and would have to be set up again (post reactivation) ? Any help much appreciated. Thanks, Mike

下記URLの操作を実施した場合、エンベロープの作成者等にメール通知はされますでしょうか？される場合の対象も教えていただければ助かります。https://support.docusign.com/s/document-item?language=ja&rsc_301&bundleId=pik1583277475390&topicId=yph1583277445642.html&_LANG=jajp 

During signing a document, the I do not receive the SMS from the system, even-though I am sure mobile number is correct, I receive regular SMS messages from other systems on the same number, can the authentication be through e-mail instead of SMS? how to overcome this issue since I have a deadline need to sign before it

Subject: Urgent Assistance Needed: Retrieval of Removed DocumentsTo Whom It May Concern,I urgently need assistance regarding items that have been removed from DocuSign. These are important contracts, and I need to know how I can retrieve them after their automatic removal.Thank you for your prompt attention to this matter.Best regards,

Hello,As the Docusign admin for my company, I recently verified our domain to prevent unmanaged signups with our company email. However, I still have 100+ existing users who have separate, individual accounts using our domain. What is the cleanest, most efficient way to invite all these unmanaged, domain users into our main company account? Not sure if it’s ideal to close their existing account and add them into the company account as their might by company data/envelopes in their existing account. Is there a way as an admin I can transfer the company-related envelopes to the company account beforehand? Ideally, I would want the users to have as little action items to do as possible. Some guidance would be helpful. Thank you!

I am working on hosting a standard webform which requires the user to upload an attachment during the signing ceremony of the envelope.We are using power automate connectors at the back end to move these attachments to a downstream location. These connectors come with a limitation that it can only transfer files with a maximum size of 20MB. Is there any way we can limit the file size of the attachment in DocuSign level that the user can upload files up to only 20MB instead of the default 25MB limit from DocuSign. Or is there a way to validate the file size to 20MB at the template level.We prefer to have the restriction on the DocuSign level as customizing the connectors is a challenge as our organization is not flexible with it and also we’d mitigate the risk at the user input level.

During testing of DocuSign in our Workday Sandbox environment, I’ve encountered a few issues I need help with: Email Notifications: Emails are being sent to my Outlook when both the hiring manager and candidate are viewing or signing the offer letter, which works as expected. Candidate Portal Issue: However, after the candidate signs and submits the offer letter, the completed application does not appear in the Candidate Portal. Profile Status Issue: Even after the offer letter is signed and submitted, the candidate profile in the sandbox still shows the status as "Awaiting Candidate Signature." I suspect this may be related to the fact that I used a DocuSign developer account to authenticate with the Workday Sandbox environment. I opted for the developer account to avoid impacting the production environment during testing, but I’m unsure if that’s causing these issues.Is there a known issue when using a DocuSign developer account in the Sandbox? How can we ensure the sandbox envir

Hi! I have a question concerning adding a second signatory to an existing account. I have a standard plan, but according to my settings, I can’t add a new user to the account until I upgrade the plan. How many signatories (signatures) can one have on a Business Pro plan?

The following module references resources that aren’t available either in the demo org or prod. https://dsucustomers.docusign.com/docusign-for-salesforce-administration/1735298/scorm/1dio1x91attca

Hi All,is there an overview of authorities accepting docusigned documents for medical device registrations?I am interested in the European Region but also a global perspective would be useful.Many thanks!Ferdinando

I have to submit these docusigns signed by 1 person and 2 people receive copies. The 2 people who i have set as ‘receive a copy’ are not receiving them after the pdf is signed and dated. How can i fix this?

I have never participated in a Docusign API beta. How will this Navigator API beta work and what limitations should I expect?

I need to know whether I will be able to utilize Navigator API with the apps in my production environment during the beta phase.

In order to run some preliminary tests with this new API, I would like to know more about which tools I can expect to be able to currently use it with.

What authentication method is used for the Navigator API? I need to understand if it will be similar to other Docusign APIs I have used before or if it will be different.

I would like to understand more about the functionality of the Navigator API and what I can expect to be able to do with it. Someone please fill me in!

It looks like the Navigator API is currently a closed beta. How do I gain access?

A year ago we signed ONE document via Docusign tl sell a  property. Now you are billing me $120 for the coming year. There is no “administrator” access, which you require to cancel. There wouldn't be one other than me. But without an “administrator” sign in I cannot cancel this charge and close my account, to which incidentally you denied me access to the one document I signed. We have no need or use for your services.How do we stop your $120 charge to my credit card and close our account. 

Hi, I have completed a Docusign only to find out that the business that I signed with is a sketchy one at best so I’m trying to go with another licensed business.  I’ve reviewed the completed docusign and notices that only my e-signature is present and not the other party.  Does this invalidate the contract?