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Hi all, We are using a particular document in which there is an initial section that should be filled and signed by a set of individuals. Following the completion of the work described in this first section, the document must be updated with results and this final document is submitted for closure/final approval. The document template is currently a Word document. When we submit the document to Docusign for the first set of signatures, it will generate the PDF with signatures. Is there a way to have this PDF editatble for the second section (where some results are recorded) and the submitted again for the second set if signatures?  Thank you!

Last year, I was sent a link to sign a document. I did not sign the document. The link has since expired.Is there a way to access the original document that I was sent to sign?I’ve tried a few methods already:Link Using the security access code I created a DocuSign account with the same email that I received the link to, but I still don’t see any documents in my inbox / account I’ve also tried opening a support case, but I believe that is for paying customers. I received a log-in error trying to access the support portal.I am wondering if there is a way to access the original document I was sent to sign even though I never did sign it?Any help would be appreciated.Thank you in advance.

I can not find my signed document in the docusign mailbox. I have two signed document, one I can still access throught security code, another one I totally lost, how can I get the document ? 

I see “Docusign eSignature for Salesforce” listed on salesforce appexchange for 30 USD/User/Month If I already use both Docusign and Salesforce, do I have to pay this 30 USD/User/Month additional to what I already paid?

I have prepared a document to send with 11 different signers.  I am NOT sending any SMS (started to do this but didn’t realize there was a limit to how many could be sent this way). I went back and deleted each that had a phone number and re-entered their information with e-mails alone.  When I try to SEND I keep getting the following error message:Phone Number is invalid. Country ID is missing. Recipient ID 21515681Can someone please tell me how to clear this error message?Thank You so much for your time and help 

Could you add a signer in the signing order to download the contract and sign it manually? One of our external partners prefers a manual process for security reasons. Additionally, could you advise on the correct settings to apply for this adjustment?

I do not need to use this application for anything but having my customer’s sign estimates.  Do I have to have a paid account to do this? 

Hi,Is it possible to trigger events based on a specific recipient signing the envelope (DocuSign eSignature for Salesforce)?Example: Contract goes to two people a) Client b) Sales ManagerUpdate a salesforce field as soon as the client signs, even though the envelope is not complete. I tried with a salesforce record triggered flow to see if there is any update to the DocuSign Recipient Status record. And a decision to check the Routing order and the Status. So that, I can perform my logic to update the field based on the decision outcome.But somehow it does not work. Can anyone please help me on this? Appreciate your support on this. Thanks!

Hello DocuSign Community,I have an user case and I’m not sure if is handable easily. I want to send 300 envelops to 300 different recipients. Each envelop will contain 2 documents, pretty the same base but with some differences inside, depending on the recipient. Our Sales Responsible needs to sign those 600 documents (or 300 if we consider that signing once in the envelop signs for all the documents) and it’s a huge thing to ask him. Is there a solution to make his task easier ? Thank you !

How many days can we still access our account to download all documents after our contract ends? I got informed by one of a DocuSign Call Center staffs that we can access for 90 days maximum, another person said it is no limited time as we paid for our documents. Which one is correct?

const jwtLifeSec = 24 * 60 * 60; // 1 day in seconds (3600 * 24) const dsApiClient = new ApiClient();dsApiClient.setBasePath(this.configService.get<string>('docusign.base_path'),); const results = await dsApiClient.requestJWTUserToken(this.configService.get<string>('docusign.integration_key'),this.configService.get<string>('docusign.user_id'),[this.configService.get<string>('docusign.scope')],this.privateKey,jwtLifeSec,);I added like that ti’s not working. it’s always return expire_in : 3600I wana more than. How can I do that Please someone help me.

We have 5 people in a signing group. We all want to see what is available to sign, and we each sign those that are relevant to us. Until 1-2 months ago, this feature was working as described. As of that timeframe, one signer at a time is receiving an envelope, serially. This is problematic as the other 4 are unable to see the envelope and we have had to transfer ownership of envelopes back and forth.As a test, we created a new signing group with the same people and find that we have the same problem. What must we do to go back to the original behavior, where everyone in the signing group sees all items needing signing in their inbox?

Hi Everyone, I have an issue with the docusign email I am received for signature.I can only access them once. If I do not sign it right away and had to re-open the email later on, it just all greyed out. I do not have access to the link anymore.Is there any solution to this issue?

I want remove the Docusign account and make a new one.How can I withdraw the account?

Is it possible to trigger agreement rules on already created packages? There are a set of completed packages that I would like to sync to google drive.

I see that you can’t retroactively set up a Delegated Signer - a person can only set that up from today forward. What happens if a person sets up Delegated Signer after the envelope has been sent, but before it’s been signed? Will the Delegated Signer option kick in and the Delegated Signer be notified when the next Reminder to sign is sent?

When “Allow recipients to create a Docusign account” is set to TRUE, and a recipient creates a DocuSign account, does it use my licenses or create a free DocuSign account for the recipient?

Newbie here, What course should I take to learn how to direct documents that come back to us through Salesforce instead of going to email? Sorry, I’m not familiar with the lingo. Thanks!

Hi, for a while now we have troubles executing QES. In Chrome and Edge, the process fails after we put the PIN of the token with the error There was an unexpected fault.Firefox on the other hand is not even able to recognize PKI Software installed no matter what we do. Might be solved by manually importing security module for Docusign PKI but cannot figure out how. (We already tried proposal https://community.docusign.com/esignature-111/browser-doesn-t-recognize-docusign-pki-software-is-installed-4084   and it did not help) I have found something in the logs that might be useful for someone:101 - 31/10/2024 08:55:49:196 [Logger] Checking error class java.security.ProviderException102 - 31/10/2024 08:55:49:196 [Logger] Unexpected exception during signing. Changing configuration to use only CAPI103 - 31/10/2024 08:55:49:196 [Logger] Unexpected exception during signing. Changing configuration to use only CAPI104 - 31/10/2024 08:55:49:196 [SlotManager] Error: ERROR java.security.ProviderEx

Hello, I have a user that I am helping saying that her envelope that was set to expire in 60 days, expired sooner than that, within two days. What can cause that and how can we resolve this, thank you. 

I  have used Docusign for several years and had no problems. Most docs I send out require me to also esign. But this week - I am not able to esign - after clicking SIGN NOW. It appears to start but then the screen either goes blank or today I receive “An Error has Occurred” message.Any idea what is causing the problem?I cannot seem to locate a Support #.ThanksWR

Hello,I’m trying to rename the “Start” navigation button: However, I can’t find the correct field name in the resource file. “DocuSign_BeginSigning” doesn’t do the trick. I didn’t find anything in the  Resource File Guide. It works well for other buttons like “DocuSign_NavNext”, so there shouldn’t be an issue with the resource file itself.  Can anyone provide the correct setting for the resource file?Thanks in advance!

Hey,I’ve sent a document for signing, but for some reason one of the signatures has shifted to the right a bit, and now it is overlapped with some text which makes it hard to read.How can I adjust the location of the signature? If this is not possible how do adjust the box position and resent it for signing again?According to this:https://support.docusign.com/s/document-item?language=en_US&rsc_301&bundleId=oeq1643226594604&topicId=ztq1578456332318.html&_LANG=enus I should have a correct option, but I don’t see it in the menu:What can I do? 

How should I embed a web form instance in my app?

Hi - hope someone can help.I’ve just purchased the eSignature Real Estate plan, and I’m trying to set up some templates.Pre-fill options are completely missing from the place fields bar.  It says my plan should include this.  Any ideas as to how I can get these?​​​​​​​Thanks