Solved

I entered my (sender’s) phone number incorrect and DocuSign is unable to authenticate me so I can retrieve the signed, completed documents.  Need to retrieve ASAP for account opening.

Hello!I had a Docusign account at my broker for over 15 years and have lots of saved templates and files.  I recently opened my own account for our new brokerage.  I need help getting all of the old files and templates that I had in that account to the new brokerage account.My old email was: (redacted)New account: (redacted)Any ideas or ways to get all of that transferred over??Thank you for your help!Charlie

Hi,I have 35 documents with 45 signaturesOne document already signed need to be deleted.  The envelope is not all signed yet.Is there a way to go to the enveloppe and delete one document signed? Could an admin also to it? or the only option is to invalidate the enveloppe?Also, is there a way to not automatically gnerate an emal to the signatories to say the enveloppe as been signed? So the signatories has not the possibilit to download the document?ThanksAnd happy new year!Eric

Dear all, We face an issue in Prod which is not existing in our Sandbox env. SIGNATURE_PROVIDER_INVALID_NAME The signature provider name specified is not valid. Invalid signature provider nameThe name is  intesa_tsp_spid_dev Who can confirm what is the correct name for this signature in Production ?  Thank you  olivier 

I’m trying to complete a simple task, but have found myself inside the novel Catch-22.All I need to do is access my Docusign invoices. I thought it would be straightforward. I followed Docusign’s guide on how to do this, and the guide stated that if the invoices are not visible for me (as they were not) then I need to contact support by opening a case.When I try to open a case the ‘open new case’ button briefly flashes up as the page loads and then disappears and is not therefore not clickable. I have tried this on Chrome, Firefox and Mobile with no luck.I then tried their phone support which just provides an automated message telling me to open a case. Are DocuSign trolling me?Can anyone make any suggestions about how I can get support or do I just delete my account and use a better alternative in future?Thanks in advance.Ed

I need the power form to be saved in a specific location after competition.I have 3 individuals that need to work on the form. The first signer (can’t change the order) does not have the option to save the form after completion. Is there a way you can program a power form to go to a specific location after completion?

i have sent an envelope and the signer needs to change the signature he currently uses.  How can he do this from his mobile phone?

Dear All, could you help me?When I created a new envelope because I want to collect all signature of a new contract, I set all recipients including all info and messages, order of the signatures ecc.What I can do if I have an attached 1 page pdf document which is linked to the contract, BUT I want to show ONLY for 1 or 2 signers (and definitly not for all).How I can insert additional pdf file which is available ONLY for the pre-set signer and hidden for the other signers?Thanks for your help! VBRGDS:GZZ

I typically send a document to be signed on behalf of someone. I would like that person to receive notifications if the signer has viewed the document. Is that possible?

Hi,I need assistance with an issue regarding the bulk send function. I sent an envelope to approximately 180 people, but the majority claim they never received it. However, the history shows that the envelopes were delivered on the day they were sent. Last week, I was asked to resend the envelope to these users, and some even show as having viewed the envelopes. The managers believe it might be a glitch with DocuSign, but I don't understand how the system can indicate delivery if the recipients didn't receive it. They have all checked their junk folders, and the email addresses are correct.Thanks

Hi, I have been CC’d on several completed documents but was not able to receive a copy. Please help me figure our what went wrong? or how to solve this. Best, Nina

I am trying to generate a URL to embed a document signature on my website. The URL is embedding successfully, but the problem is that my document template has two roles: "admin" and "user." I want to generate the URL for the "user" role. However, sometimes the generated URL shows the signature area for the admin role, and other times it shows no option to upload or add a signature. I have researched the issue and found a suggestion to check the recipient ID. I checked the recipient ID for the envelope ID "". Here is a screenshot of the generated response: https://prnt.sc/rT1cLFKjmOit. In this response, the recipient ID for the "user" role is 1. Below is the code I am using to make the request to generate the URL for the user role: https://prnt.sc/m-sUNaA98f1O. However, in the iframe screenshot, no signature area is showing: https://prnt.sc/HbuWsiQRMgwz. Please see the issue. Additionally, I received an email for the envelope. When I use the link from the email to sign the document, it

Hi, I would love help from support, but since we are no longer on a plan I can’t seem to find a way to reach them, I get send from one place to another by the chatbot and am not allowed to open a support case.I need all invoices of 2024 and they are not in my billing page.Who could help me?Thanks, Marijn 

I’d like to create an template with seven external Signers (no DocuSign-Account) where only one out of this seven has to sign the documents. The signature should be placed on the same place on several pages. Are there any suggestions for me, how i can proceed. We are currently using DocuSign with the web-interface.

Hello, I have added my colleague to our docusign account and he has never been able to log in, never with “forget password” or using a verification code. It’s as if his email is somehow blacklisted. We can’t figure it out but need to solve it and I can’t get in touch with a real human to help support us. We have a paid subscription. 

HelloI have a partially signed document.2 out of 4 have signed I would like to make changes in the doc, in the means that the 2 remaining ones need to also sign at an additional place where the 2 that already have signed added there an extra signature. If I go into editing, correction mode, I could do that but Im afraid if such changes would trigger that the 2 that already have signed, will receive the document again to repeat and sign again?Can someone confirm if I do not make changes applied to the 2 users that have already signed, that the other changes wont trigger them to sign again. Many thanks 

We have created a flow where a signer needs to sign with witness.  The witness needs to be a legal adviser.  We have had one person sign and allocate incorrectly and so their witness has declined.  The envelope has now disappeared and I can only see it in my sent items - I want to allow the individual to send to a new witness - how can we do this if it no longer exists and why has it ceased to exist?!

Hello, I am a DocuSign administrator and I have the ability to transfer draft envelopes of mine to other users within the same account.  I went and transferred 30+ of my drafts to another user within my account a couple hours ago and they can not see it. I transferred over a single draft envelope and they saw it within minutes.  I looked in my deleted and its not there and i looked in their deleted and its not there. Is this a timing issue where it takes time to transfer ownership? If not can this be recovered? It took a couple days to make these drafts and do not want to delay this project by remaking envelopes. 

Hi,I’ve been having an error message while trying to sign a document that was sent to me. this has been lasting since last week. I have tried opening the document in another browser and I<m still getting the same error. I have tried on my phone and I’m getting the same error. here is a screen shot  

We have implemented DocuSign and want to start implementing DocuSign with Human Resources department. It is important to create a subgroup for the confidentiality of the documents and they need to share documents inside this subgroup (or via a Goggle Drive if possible). We are using Google Suite with Google Drive in our organization.What are the steps to be initiated to get this organized?  Appreciate the supportMerry Christimas everyone.

Can anyone help with setting up Dynamic Template, please? The only suggested related topic is not very good. 

We are using Conga templates to generate Docusign envelope in Salesforce. We successfully applied document custom fields in Conga template using Autoplace Text/”Anchor Tags”. The last thing we need is to setup conditional field rules as per this article (see also image below). However, so far we can add the rules manually. Is there any way to somewhat “save” these rules in Docusign so that those are automatically applied to custom fields? Note that I also plan to ask this on Conga side. Thanks!

Hi, Last May, I have received a document to my email and signed the same. However today, when I try to login with that email docusign said I don’t have any account with that email address. So I created a free account with that emai and logged in. But I could not see any documents in that login. How to get my signed document?  

HI,I’ve just started using Docusign and I’m setting up my first template using the Word template assistant.The context is I need to send the same template to many different recipients over time ie not bulk send.I can see I can define text, number, date & dropdown fields, but how do I define where a signature field is? Thanks

I have created a template with multiple comment fields. When I upload multiple documents to the template, the comments are not saving distinctly. If I make a comment on document 1 comment field one it will save but when I make a comment in document 2 comment field one the initial comment is then overwritten with the new comment. Is there a way to make each comment field distinct from another?