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No spaces when client opens document

  • August 29, 2024
  • 4 replies
  • 108 views

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The document looks fine on my end. My client sent a screenshot of what the document looks like. All the words look like one long sentence. No spaces. What do I need to do to fix this?

Best answer by JohnSantos

@charajasmine 

Could you ask your client if it is possible for them to open the envelope on a different browser or computer?

4 replies

JohnSantos
Guru
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  • Guru
  • Answer
  • August 29, 2024

@charajasmine 

Could you ask your client if it is possible for them to open the envelope on a different browser or computer?


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Hi @charajasmine,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.


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  • Author
  • New Voice
  • September 12, 2024

Thank you @JohnSantos !

My client was able to see the document clearly using Chrome.


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  • Author
  • New Voice
  • September 12, 2024

@Christopher.Alpizar 

I am all set! Thank you!