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Hello, I set up a template with Data Labels and have linked fields that automatically fill in duplicate information. I now need to edit the form, but the Data Labels section is missing from the menu on the right. Without it, I am no longer able to link fields. Any idea how to get access to Data Labels again? 

I have a unique situation where we have a PowerForm with a URL  that any user can access to complete a docusign template.    By default,  its asking for a Username and Email address.      For privacy concerns,  we have users that do not want to provide an email address.   Is there anything can be done to make the “Your Email” field Optional from PowerForm or Template?    And/or remove the field all together? 

When i go to https://support.docusign.com/s/contactSupport?language=en_US and click on Open a Support Case, and then select eSignature, I login with my account info but am then brought to a screen that says  “Unable to log in.If this is your first login attempt after purchasing a DocuSign plan, allow 15 minutes for account creation before accessing your account.For all other log in scenarios,  contact DocuSign Support  for assistance.” My account is not new. My account was created in 2016. This happens on every browser i try. In a private browsing window, too. Can someone assist me with being able to open a support ticket, please??

Hello everyone! I know how to set an expiration date within the DocuSign template or sending process. However, for our business case we need a way to set an exact time. I.e. the offer should not be valid for several days but in most cases only today until x pm. Is it possible to set an exact expiry time?I'd like to create an integration between Salesforce and Docusign to send expiration date and time information.I would create a custom field in Salesforce for the Docusign Envelope object and then populate it with the values, send it to Docusign, receive it via a custom field, and send the document with an expiration date and time.Does this make sense? Is it possible?If not, what other approach can I take?Today, just the date doesn't make sense for my client.Thank you,Arthur

We're seeing following the update/upgrade instructions on our DocuSign Connect Salesforce integration. Specifically, when we attempt to update our sandbox from 6.3 to 6.4.5, I'm seeing an error messagePermissionSet(DocuSign_Administrator) The SigningCertificate parameter value doesn't exist or you may not have permission to access it." (screenshot attached). I’m not sure what to make of this, and because the managed package’s code is not accessible I can’t really tell where it’s expecting to find SigningCertificate. Separately, I created an account with DocuSign (as matthew.****@*****.com) but when I click Get Support → Contact Support on the website, I’m only shown this error,If this is your first login attempt after purchasing a Docusign plan, allow 15 minutes for account creation before accessing your account. For all other log in scenarios,  contact Docusign Support  for assistance. (It’s been several business days) 

How do I change the default email text and subject? Can it be tied to a template so that each form template has a different default subject/text that is customized?

What does this mean? "Each recipient must have an authentication type specified." I have never had this come up before. How do I get rid of it?

I cannot figure this one out!  One of our administrators is missing her waffle menu in the left top corner.  I’ve checked her account and as far as I can tell it is active, etc… She is both an organization admin and an admin of one of the accounts within the organization. Anyone else encounter this before? Thanks.

I have a stable integration with SAP Ariba and our DocuSign implementation (OAuth 2.0). Now, the user account involved when setting up the integration having DocuSign DSAdmin permission has left the organization. I am being asked to close their account. Can I close this account without impacting the consent granted back when we did the initial implementation? Unfortunately, the SAP implementor that guided us through these steps originally is no longer available to our admin team.

I sent a document to be signed by myself and 2 others.  Everyone has signed but when the document was returned to my box there are now red sign here boxes over the signatures of the other 2 signers.  My signature is clear.    I can see their names under the red box but I can’t use it as it is.I would like to talk to someone form Docu Sign before I cancel my subscription but that seems to be an impossibility. Thanks

Hi everyone,I'm using a DocuSign Developer (demo/sandbox) account for API testing and have reached the envelope limit. I understand this is a common limit in sandbox environments, but I need to continue testing.I also have a regular DocuSign account, but I'm not on any paid plan currently.When I try to access DocuSign Support to request a reset, I'm unable to log in. It says "Unable to log in" — I believe this is because free developer accounts don’t have full support access.I came across the DocuSign support form (https://support.docusign.com), but I’d like to confirm:- Is this the correct way to request a reset?- Is there a faster way to get envelopes reset for sandbox accounts?- Do I need to be on a paid plan to request a reset, or is this still available for free developer accounts?- I stumble upon on Docusign Support Plans, will this help on my reset envelope request, and if so how much will this cost?- Or the reset request will be available if i purchase the API plans on Develope

A member of our C-level team would like to send a group of people an email from within our business email account with a link to a docusign document and also an attachment that is for information only. Is there a way to do that? The document we’re sending for signature requires some explanation, and the sender prefers that the document come from his email address. Thanks for your help. I’ve been searching the community postings but haven’t seen anything particular on this topic. 

Hello,  I have created a Envelope Custom Field on docusign template and wanted to map that field with salesforce record field. When I try to send a Envelope by using that template on salesforce, I want to use that custom field on subject for customising each recipient.  Thanks,Sharath Reddy 

Hi,I’m working with a sandbox to integrate docusign in my web app. My service is able to create the envelopes and, checking on the docusign developer page all appear to work properly. The problem is that the mail never get to the recipients.This is my second integration with docusign and I’ve never experienced truble like this, I’ve tried to resend from my docusign developer page, change the addresses and check the spam of all the mail that I’ve sent the envelopes.For my developer account I’ve created 2 accounts one for each integration that I’m working on.I’m fresh out of ideas and I don’t understand if there is some mistake on my part that I should fix or if it’s something platform related.Thanks,Best RegardsPietro

For a month now, DocuSign support has been taking me around in circles. There is a major defect in the checkbox group validation, By selecting the “Exactly 1”, or “No more than 1” validation option, the end-user should be able to check only one box out of the selected Checkbox Group (and not be able to select multiple check boxes), however this is not working as designed. The end result is the user can select (and check) all the checkboxes in the group. To make it worse, the Start/Next button function individually highlights each and every checkboxes in the group during the signing process.I have shown this issue via screen sharing three times now, and thereafter the support team fails to send the issue to development, fails to update the ticket, and then sends me an email days later asking if I am still having an issue.This has been an endless cycle of the following:The issue is shown to support via a screen sharing session. Support completely agrees the function is not working and st

I want to use DocuSign for digital signatures of my Excel based purchased orders. signatures are required from my suppliers and i will send emails to them the excel file.is there a way that using DocuSign service, i can directly send the files to my clients through email?

I’m trying to create a workflow that is kicked off by a document completed in eSignature.  I have the eSignature Agreement Action working fine, but I’ve been unsuccessful getting the first step in the CLM workflow to work properly.  I’m trying to use the “Find Documents by Folder” step, and then updating the output variable to be “params”, but the workflow continues to fail, even after updating the schema for “params”.  Does anyone know the correct first step that I should be using to capture the completed document from eSignature?  Thank you!

Hello,  I want to hide the left panel higlighted in the below image(screenshot 1) and I dont want user to drag signature field and then sign...instead I want the user to directly click on Sign as indicated in second document(Screenshot 2). Is there any way we can do this? I am getting this left panel while implementing Docusign ESignature action in salesforce Omniscript.Screenshot 1:Screenshot 2:  

Hi :) We want to connect DocuSign with Workday and are looking for the documentation about the topic. Where can we find it? What needs to be done on our (DocuSign) side? I’ve found an info that there are resources on the Workday community, but we don’t have an access there.

Hello,  My first question on the move to Microsoft Azure: Is Microsoft Azure already a subprocessor / third party used by DocuSign or are they new? An additional question, based on the the FAQ, it mentions that transactions processing is what is moving:What does processing entail? Is this the entire service including storage of data? Is historical information being migrated as part of this or is it just services and future processing that is being transferred?

Hello, We were getting ready to “Go-Live” with our first DocuSign integration but when we went to start the process, it is showing that we don’t have 20 consecutive Api calls. Upon closer review, it looks like the “GetUsers” endpoint (list | REST API | Docusign) is registering as Failed when it cannot find a user. This doesn’t make sense because it is still a successful call is it not? We are using this to check and see if the user exists before creating the signature request. If they do not exist then we call the user Add API.  Any insights into this? Is there a better approach that I am missing? Or do we just need to get past this initial fail and run multiple more tests to get to 20 consecutive successful calls?

Hey there, We are wondering if there is a way in the DocuSign/Salesforce integration to populate dynamic tables with opportunity products and payment info WITHOUT the DocuSign Gen product. Or is DocuSign Gen the only way this is possible? Thank you!

In Docusign Envelope, we can pass the anchor tag in rows in sequence from 1 to N.\buildinglimit1_1, \buildinglimit1_2,\buildinglimit1_3,…..\buildinglimit1_NOn what sorting order, Docusign envelope decide to show the records to the signer. Is it based on record's createddate or any other field?

I was sent a document for signature by a 3rd party. I opened the relevant link and uploaded my custom signature. I clicked the region to be signed. Unfortunately the image initials appear too small in the document.  Now every time I open the link it uses the same initials to sign and I can't change it. I tried to hover of the logo to get the change signature option but it doesn't show up. How do I resolve this issue?

When a document gets voided due to the expiration date, I assume the webhook sends out an event to the listener telling the doc has been voided, but I am not receiving any voided event. I am receiving all the other events just not any voided or expired events. Can someone tell me how to configure the voided\canceled\expired documents?