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Newcomer
May 15, 2024
Solved

How do I clear a delay in a document that was sent for signature?

  • May 15, 2024
  • 6 replies
  • 578 views
How do I clear a delay in a document that was sent for signature?
 

 

 

 

Best answer by David.Schmitz

@Bruno Berto The Sender can correct the envelope and delete the 
“delay”.  Delays cannot be edited to reduce or increase the time only deleted.  Once deleted finish the correction.

6 replies

Hero
May 15, 2024

@Bruno Berto The Sender can correct the envelope and delete the 
“delay”.  Delays cannot be edited to reduce or increase the time only deleted.  Once deleted finish the correction.

Docusign Employee
May 30, 2024

Hi @Bruno Berto,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Newcomer
March 23, 2026

I tried to correct the envelope but there isn’t a field on the delay block to delete.  That block is grayed out.  

Community Moderator
March 24, 2026

Hello ​@vincefont,

Thanks for reaching out to the Docusign Community!

To better understand what you’re seeing, could you please provide a screenshot of your view? The delay block should normally appear between recipients, as shown in the screenshot below.

 

Best Regards,

Jenny | Docusign Community Moderator

Newcomer
March 27, 2026

I do not have the little trash can to delete the Delay 

Community Moderator
March 28, 2026

Hello ​@MikeM,

Thanks for sharing the screenshot. It looks like the first recipient has completed signing. If the delayed recipient is next in the signing order, the dates cannot be changed or deleted.

 

Regards,

Jenny | Docusign Community Moderator