Hi all,
I have 22 users set up on our business account with one person receiving an error message when uploading to an envelop to say the file size exceeds 25mb. However, a different user on our account seems to have been able to send it without any issues whatsoever. They are both trying to create the envelop in the same way so not sure what is happening. Any advice or suggestions as to why this is happening. They both have exactly the same set up re permissions etc.
Thanks in advance!
Katie
There is a file size limit of 25MB per document. If your documents are larger than 25MB you may convert them in a different format, e.g. save to PDF or compress the PDF to reduce file size before uploading to Docusign eSignature.
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