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I am trying to get a copy of a docusign that I signed on November 27, 2024. I no longer have access to the email it was sent to. This is the security code 557417C8B0F64EA6BB2A67C3EF52CE711. Please help. I need this as soon as possible.

I’m very concerned, as checked email addresses and they appeared to be spam, I did not open anything and deleted. Was surprised today when I came into my Docusign account to send an agreement and an envelope is there, no signature required but says they debited a direct deposit in around $600, this was not authorized and the phone number is not working on this. How do I take legal action? I’ve checked Docusign support, it’s a maze of confusion. This is not okay, I’ve signed nothing. 

Please provide me with validation certifications for the Part 11 DocuSign system which our company is currently using with you.  For a sample CFR Part 11 assurance packet or Validator for Life Sciences report, contact your account executives.  Could someone send this to me. I’ve asked my Sales associate but he pointed me to the Trust Portal but it appears that I don’t have access. Thank you for your assistance.  

I wish there was a way for us to make changes to a document that we have already sent to a customer. As it is now the fields we are supposed to fill in are not changeable so if the customer says you spelt my name wrong, or my address is not correct then we have to Delete the whole document and create a whole new one and then go through the steps to send it. Would be easier if we could recall it, make adjustments to it and send it back to them. There would still be a paper trail for it.

We used to have a feature where we could tell our members to Text “Signup” to ##### and this would walk them through completing a document.  I was not the person that set it up. Is it something Docusign offers?

We have a user who updates and signs the same PDF using DocuSign for different customers. One page has credit card information on it. This user can view all the PDF pages after signing it. Other users can also view all the PDF pages in most cases. But sporadically, only the page with credit card information shows up as complete blank to other users. In certain cases, only a portion of this page with credit card information is viewable to other users. I have tried viewing the PDF using Foxit PDF Reader and Adobe Acrobat Reader and removed any security restrictions in both the PDF Readers with no success. I want to determine how to resolve it.

Hello. I recently sent an envelope, there were 2 names on the contract: myself, and my prospective client. At the moment of creating the envelope, I also had my colleague - as well as my prospective client's assistant, added for 'recieves a copy'. There is nothing for my colleague, nor my prospective client's assistant to sign. I, as well as my prospective client, have signed the document. However, the document is not displayed as 'complete', because it is saying that my prospective client's assistant, as well as my colleague, "needs to sign" even though there is nothing on the contract for them to sign.. What is going on? And why would users not be made aware of this beforehand?

Hey everyone,I’m working on a workflow setup where I have a parent workflow that kicks off a child workflow which includes approval logic. My goal is for the parent workflow to automatically finish or abort if those approvals within child workflow are rejected.Does anyone have experience with this or any suggestion on how to achieve this? All input is greatly appreciated.

Hello! I know this is more of a Microsoft question but we all know how effective Microsoft support is. Previously, organization users were able to sign documents without creating an account, and then access those documents again via the links in the emails they received. Now, however, clicking the links in their emails is giving them Azure AD access denied errors. Has anyone else had this issue before, and if so how did you resolve it?The only thing that’s changed in our organization is that we’re starting to rollout a new domain, but the users reporting the issue don’t yet have it. We are also unable to recreate the issue in development.  

As a REALTOR, we send many contracts to clients for signature, and I’ve been using DocuSign for about 10yrs now. I’ve personally never had an issue with it.  For some reason today when sending envelopes to yahoo accounts, recipients are not receiving them. All other email networks work well and receive envelopes except for yahoo.  Even after pressing Resend, neither does the original email nor the resend are being receives. and Yes I’ve checked make sure emails are correct.  Anyone else having this issue?

Hello,  My subscription expires on December 15. If I run out of envelopes and purchase an additional $100 envelope package today, I would like to know whether the added envelopes will be usable only until December 15.

I have begun receiving phishing message from Docusign.  There seems to be no way to notify Docusign so they can clean up these accounts and get rid of them.  My only choice is to block the Docusign address.  Anyone else running into this?

I am the system admin for our account. All of the templates in use have been created by me over the years. This morning I created a new template, first from a word document, and then from that same word document converted to a PDF file. The result was the same, when either I or our users try to access the template we get an error: “Unable to create the envelope”.  Has anyone else experienced this? How do we solve it? Any idea what causes it? I created another template this morning using a different file with no issues. Thanks!  

Until recently, I had two Docusign accounts. I’ll use fake email addresses below to describe the situation and problem. The login for my long-standing Docusign account is: FirstEmailAddress@host.com At some point, I created a second Docusign account with: SecondEmailAddress@host.com - this account only ever had one envelope in it. A couple weeks ago, I tried a combination of actions to get the SecondEmailAddress@host.com released so I can use it on my main account (i.e., would like to revise FirstEmailAddress@host.com to SecondEmailAddress@host.com). First, on my secondary Docusign account, I revised my SecondEmailAddress@host.com email address to ThirdEmailAddress@host.com). That didn’t release the gmail address for re-use on Docusign. Then, I deleted my secondary Docusign account. That also didn’t release my gmail address. When I try to revise FirstEmailAddress@host.com to SecondEmailAddress@host.com, I get an error message: "This security information you are trying to add is already

Hi,I have recently started working on Docusign Gen Templates and looking to add a watermark to the template? How can I get started on this?

I am experiencing an issue with creating a developer account (issue atttached with image). I have attempted the process multiple times using different devices and networks, but the problem persists.Could you please assist me in resolving this issue?Thank you for your support.   

Hi,  I have created an app in demo developer account in docusign. I am using docusign api https://demo.docusign.net/restapi/v2.1/accounts/{accountId}/envelopes  to send document to my website user on their signup as well to get document status. Now My testing is done, my app is approved but i try to promote app to go-live, it gives me error “these accounts don't support API integrations. Select a different production account to continue'. Now i have two queriesIs it happening due to the fact that my live account does not any plan yet? If i take developer api plan in live account, will i  be able to promote app from developer account and Api integration will keep working with live keys?Kindly help me on this as i am not able to find any relevant information regarding and i am really confused on which plan to take in order for API integration to work. i am aware that developer API plan has a envelope limit/month.Thanks in advance 

Hi.How can I get support if the Support page wont let us login?We have a Business Pro subscription.  We can login to support.  Therfore we cannot raise a ticket / case to get support.Subscription was over a day ago.Error page“Unable to log in.If this is your first login attempt after purchasing a DocuSign plan, allow 15 minutes for account creation before accessing your account.For all other log in scenarios,  contact DocuSign Support  for assistance.”Directed to contact support.  But we cant contact docusign support as it wont let us.

As part of a family succession, I had to sign electronically a document via DocuSign.I'm French, been living in the U.S. for 14 years now. My French ID and passport expired. I have valid U.S. passport and ID, but first the app does not let me use my ID (USA is not a country listed for this category), and my U.S. passport failed to verify my identity. What can I do?

Hi thereI currently am looking to upgrade the subscription - but my only options are 10 envelopes/unlimited users. I am the only user and I want unlimited envelopes. How can I do this? I need to send contract renewals and have approx 50 to send out this month.

I have a text tab assigned to a recipient and I’m prefilling its content when creating the envelope via Docusign API. I need to break the line using \n,  but when I add this character in my text, the text tab shows it instead of breaking the line. I also tried \\n, but had no success.How can I accomplish this?

Docusign offers the worst customer service of any company I have ever dealt with. I would highly recommend not using this company and I am still waiting for a call concerning receiving a refund. 

It would be great if you could choose a different language in the mails being sent out.  F.e. I am working in Germany, sending german contracts and a german message, but the text above the message and the button to be clicked is both showing in english - this seems pretty unprofessional unfortunately. 

In docusign , I would like to know if there are any option to set another document after clicking on a radio button or entering text from the initial document.

Is there a way to set a person up to sign one document but receive the whole package after all signatures are acquired without adding that person at the end to "receive a copy"?