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Can't find data label field in my template

Forum|Forum|2 years ago
May 17, 2024
8 replies
1389 views

Hello, I set up a template with Data Labels and have linked fields that automatically fill in duplicate information. I now need to edit the form, but the Data Labels section is missing from the menu on the right. Without it, I am no longer able to link fields. Any idea how to get access to Data Labels again?

eSignature

Best answer by JohnSantos

@gelkins4 and @ccneo -That does not seem to be standard DocuSign behavior.

You will need to create a case with DocuSign Support or call US/CA at Please see the following announcement regarding important changes to Docusign Live Inbound Phone Support: https://support.docusign.com/s/articles/Upcoming-Changes-to-Live-Inbound-Phone-Support?language=en_US

More information at How do I open a case in the DocuSign Support Center here.

JohnSantos

Guru

@gelkins4 - I’m not sure if this is what you are experiencing. You have to be click on at least one of the fields for your menu option to show up.

Before:

After you click on a fields:

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

G

gelkins4

Author

New Voice

Thank you for the reply. I can get the menu to show up, but Data Label is no longer available. Thank you

C

ccneo

New Voice

Same here 🤔

JohnSantos

Answer

Guru

@gelkins4 and @ccneo -That does not seem to be standard DocuSign behavior.

You will need to create a case with DocuSign Support or call US/CA at Please see the following announcement regarding important changes to Docusign Live Inbound Phone Support: https://support.docusign.com/s/articles/Upcoming-Changes-to-Live-Inbound-Phone-Support?language=en_US

More information at How do I open a case in the DocuSign Support Center here.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

N

nathaly.monge

Docusign Employee

Hello @ccneo and @gelkins4 ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

G

grablair

New Voice

I am also experiencing this issue, which is quite frustrating and makes it unusable for my use case.

I would love to create a case for this but apparently the Non-Profit version of DocuSign no longer comes with any kind of support, either via ticket or phone, which is also quite frustrating.

Any assistance on how to enable Data Labels would be greatly appreciated!

G

gelkins4

Author

New Voice

I probably have the non-profit version too. Perhaps they stripped that feature out with the support.

L

LeoTee

New Voice

Having the same issue, no “data label” field in the template builder! Works fine in dev. I just did the go-live for a client and we need to set these field values.

UPDATE, needed to upgrade to from Standard to Business Pro

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