@gelkins4 - I’m not sure if this is what you are experiencing.   You have to be click on at least one of the fields for your menu option to show up.

Before:

After you click on a fields:

Thank you for the reply. I can get the menu to show up, but Data Label is no longer available. Thank you

Same here

@gelkins4 and @ccneo  -That does not seem to be standard DocuSign behavior.    

You will need to create a case with DocuSign Support or call US/CA at Please see the following announcement regarding important changes to Docusign Live Inbound Phone Support: https://support.docusign.com/s/articles/Upcoming-Changes-to-Live-Inbound-Phone-Support?language=en_US

More information at How do I open a case in the DocuSign Support Center here.

Hello @ccneo and @gelkins4 ,

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Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

I am also experiencing this issue, which is quite frustrating and makes it unusable for my use case.

I would love to create a case for this but apparently the Non-Profit version of DocuSign no longer comes with any kind of support, either via ticket or phone, which is also quite frustrating.

Any assistance on how to enable Data Labels would be greatly appreciated!

I probably have the non-profit version too. Perhaps they stripped that feature out with the support. 

Having the same issue, no “data label” field in the template builder! Works fine in dev. I just did the go-live for a client and we need to set these field values.

UPDATE, needed to upgrade to from Standard to Business Pro