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Hello, I set up a template with Data Labels and have linked fields that automatically fill in duplicate information. I now need to edit the form, but the Data Labels section is missing from the menu on the right. Without it, I am no longer able to link fields. Any idea how to get access to Data Labels again?
Solved
Can't find data label field in my template
+2- New Voice
Best answer by JohnSantos
You will need to create a case with DocuSign Support or call US/CA at Please see the following announcement regarding important changes to Docusign Live Inbound Phone Support: https://support.docusign.com/s/articles/Upcoming-Changes-to-Live-Inbound-Phone-Support?language=en_US
More information at How do I open a case in the DocuSign Support Center here.
+19- Guru
Before:
After you click on a fields:
+2- New Voice
Thank you for the reply. I can get the menu to show up, but Data Label is no longer available. Thank you
+19- Guru
- Answer
You will need to create a case with DocuSign Support or call US/CA at Please see the following announcement regarding important changes to Docusign Live Inbound Phone Support: https://support.docusign.com/s/articles/Upcoming-Changes-to-Live-Inbound-Phone-Support?language=en_US
More information at How do I open a case in the DocuSign Support Center here.
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Nathaly | Docusign Community Moderator
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+2- New Voice
I am also experiencing this issue, which is quite frustrating and makes it unusable for my use case.
I would love to create a case for this but apparently the Non-Profit version of DocuSign no longer comes with any kind of support, either via ticket or phone, which is also quite frustrating.
Any assistance on how to enable Data Labels would be greatly appreciated!
+2- New Voice
I probably have the non-profit version too. Perhaps they stripped that feature out with the support.
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